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Emerson E-Business Specialist - JDI in Singapore, Singapore

E-Business Specialist - JDI

Requisition ID : ( 21004446 )

Primary Location : Singapore-Singapore-West Coast

Job Function : Customer Service

Job Posting Date : Nov 24, 2021, 11:55:49 PM

Job Responsibilities:

  • Leads, participates and drives implementation of key Oracle projects in Asia Pacific MSOL Customer Care.

  • Participates in Sales & Sales Operations Program, perform testing with the business users, raise concerns if any and release enhancements in Oracle GQF/GSOF forms to production.

  • Executes list of AP and Global Oracle enhancements to improve productivity in Measurement Solution Fulfilment Process especially for Customer Care Teams.

  • Reviews any new Oracle enhancement requests from business and log that as a requirement with strong business justification.

  • Connects with all AP country Oracle superusers regularly to discuss on the Oracle issues/enhancements and training needs.

  • Provides support to all GQF/GSOF related issues for MSOL across all AP countries and works closely with AP IT team on the resolution, testing and releasing to production.

  • Supports Oracle testing request from other global sites and perform collateral testing if needed.

  • Works with AP IT and ASG for resolution on recurring critical issues with high business impact.

  • Works with Order Mgt. (including Order Entry) and Shipping leaders to optimize processes to achieve business goals.

  • Back To Back Products Business System Testing and Launch across AP.

  • Develops training materials and work procedures and conduct training to AP business users.

Job Requirements:

  • Degree in Engineering preferably in IT.

  • Strong knowledge of Oracle, JDE & CRM Cloud.

  • Good understanding of Measurement Solutions Products and Business Process.

  • With at least 2 to 3 years of hands-on experience in Quote and Order Management.

  • Communicates effectively, manages ambiguity, collaborates, and cultivates innovation.

  • Excellent planning abilities and priority management.

  • Strong analytical and problem-solving skills.

  • Very strong presentation and training skills.

WHY EMERSON? (https://www.youtube.com/watch?v=i0RyejZCJ4s&feature=youtu.be)

Our Commitment to Our People

We invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership.

Flexible and competitive benefits plans offer you the right options to meet your individual/family needs

Our success is measured by the positive impact we make on people, our communities and the world in which we live. Learn more about us! (https://www.emerson.com/en-us/about-us/corporate-social-responsibility) .

Our Commitment to Diversity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.

Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees. Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and about Diversity & Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion) .

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson, a Fortune 500 company with $18.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers. We are innovators, question-askers and problem-solvers. We don’t settle for good enough or “This is the way it’s always been done.” Instead, we push ourselves and strive for the “never been done before.”

Our Automation Solutions business enables the greatest use of the world's most valuable resources, ensuring the performance and safety of industries that are the backbone of daily life.

Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

No calls or agencies please.

Req ID: 21004446

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