Job Information
Kalmar Solutions Country IT Coordinator in Singapore, Singapore
Business: Kalmar
Job Function: Information Management
Location:
Singapore, SG
Country IT Coordinator
Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.
Purpose of the position
Kalmar is expanding its internal competencies in critical locations, and we are looking for an experienced, and self-motivated IT technician to join the Kalmar IM Operations and Business Support team to work as a country IT coordinator in Singapore.
You will work in an international environment, where you will be responsible for the onsite end user IT support, local IT infrastructure, and many other IT related topics. You will be working closely with our outsourcing partners to ensure ‘best of class’ end-user support and continuously work on improving the end-user experience. The position is based in our office in Singapore and there are also other locations in Singapore which you will support both remotely and on-site when needed.
Main tasks and responsibilities
2nd/3rd level end-user support, diagnosis and investigation, and prolonged hands & feet for the Global Service Desk.
Incident monitoring for the locations under your responsibility
Local server and infrastructure support to ensure normal operations
Server and storage management, replacements & On-Prem to cloud migrations.
Improving our local ICT infrastructure, e.g switches, connectivity.
Data backup.
Ensure a secure, safe and tidy environment for server rooms and racks.
Telephony and mobile device support. (procurement/subscriptions).
Documentation of local applications, servers, and infrastructure is in place and maintained (knowledge management + CMDB).
Drive process improvements together with internal teams and our outsourcing partners to improve service delivery.
Ensure that global policies and procedures are followed.
Participate as a technical resource in global and regional projects like office moves, acquisitions and divestment activities etc.
Other aligned activities to improve the end-user experience.
What you’ll need to succeed
Minimum 3 years of experience in technical IT support roles.
Having experience of working in a global organization is preferred.
Team player with broad technical IT knowledge
Strong knowledge in Network, Workstations, Server, Virtualization, Mobile phones, VoIP
Strong communication and interpersonal skills.
The ability to ‘step into the end-user’s shoes’ and the attitude ‘I am here to help you’.
Be able to deeply understand users' needs and be able to communicate with different stakeholders.
Express yourself fluently in English language, in writing and verbally.
Success criteria:
You support the end-users with a positive and helpful attitude and have built connections to key stakeholders.
You have detailed knowledge and enabled a stable local IT infrastructure environment which is well documented.
You have understanding of the application usage for the locations you are responsible for.
You are dynamic, willing to learn and adapt to changes.
You are a team player and prove to be in good collaboration with business stakeholders, IM organization and our Service Providers.
You will be part of
We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.
With us, you will have the opportunity to realise your potential and become an important member of our global team.
Interested to join?
If you are excited about this opportunity, please submit your application with salary request and CV by 30 June 2024.
Kalmar is part of Cargotec
Kalmar is the global leader in sustainable cargo handling for ports, terminals, distribution centres and heavy industry. With our extensive electric portfolio and global service network, we help our customers move towards safer, more eco-efficient and productive operations. Together, we develop innovative solutions that shape the future of our industry, improving our customers’ every move. www.kalmarglobal.com
Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 4.6 billion and it employs around 11,400 people. www.cargotec.com