Job Information
Nestle Coffee Specialist (Nespresso Singapore) in SINGAPORE, Singapore
We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.
POSITION SNAPSHOT
Location: Assigned Nespresso Boutique
Company: Nespresso Singapore
Full-time
2 years of experience
POSITION SUMMARY
As our Coffee Specialist, you will act as our ambassador for the Nespresso in the Boutique to welcome, advise and guide a clientele loyal to up-market products in compliance with the quality standards defined in the Nespresso service offering.
A DAY IN THE LIFE AS A COFFEE SPECIALIST (Nespresso Singapore)
You will create a delightful customer experience for our customers by ensuring that the maintenance of the boutique appearance are in accordance to the company policy (well-ordered, correct equipment, properly presented), ensuring that the display cubicles are filled with capsules, machines and accessories on a daily basis, welcome the Boutique clientele and identify their needs and to advice both prospects and Club members on Nespresso products and services. You will also need to initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products and maintain a pro-active approach towards the customers and to maximise the sale of all the Nespresso products presented in the Boutique (coffee, machines and accessories). As the Coffee Specialist, you are part of the team to ensure boutique operations excellence are being maintained such as compliance to the correct opening / closing of the Boutique procedures and payment are made in order based on a defined procedure. You will contribute actively to achieve individual and boutique targets.
WHAT MAKES YOU SUCCESSFUL
Excellent proficiency in English is essential.
Experience in working with High end/luxury/ premium FMCG or retail brands would have an added advantage.
Preferable with at least 2 years of experience in direct customer sales and/or 2 years of experience in supervising/coaching a team
Must have a strong work ethic, integrity and total honesty (transparency and trust)
Service-oriented
Have passion to constantly update oneself with our Sales Guidance
Curiosity and ability to generate creative ideas
Able to communicate complex messages in a simple way
Energized by tough challenges and is a team player
Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.