Job Information
Citigroup AVP - Application Support - Mainframe (Hybrid) in Singapore, Singapore
Role Overview:
Citi Singapore is seeking an experienced Application Support Senior Analyst within their Security Services - Production Support Department. You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level3 Support team, application technology development teams, infra teams and the Business Product owners.
Key Responsibilities:
Provide technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
Maintain application systems that have completed the development stage and are running in the daily operations of the firm
Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identify ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensure that storage and archiving procedures are in place and functioning correctly
Review and develops application contingency planning to ensure availability to users
Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
Participate in application releases, from development, testing and deployment into production
Engage in post implementation analysis to ensure successful system design and functionality
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact
Act as a liaison between users/traders, interfacing internal technology groups and vendor
Act as an adviser or coach to new or junior level analysts
Provides evaluative judgment based on analysis of factual information in complicated and unique situations
Knowledge/Experience:
Experience in a Mainframe Application support role is key
Experience installing, configuring or supporting business applications
Experience with some programming languages and a willingness/ability to learn
Ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrates analytical skills
Knowledge/ experience of problem Management Tools
Effectively share information with other support team members and with other technology teams
Ability to communicate appropriately to relevant stakeholders
Technical Skills :
Strong experience in Mainframe and other technologies as outlined below.
Mainframe Technology
Language and Database: COBOL, CICS, JCL, VSAM, DB2, FSA.
Job Scheduling : TWS/CA7/Control M
Librarian : Changeman/Endeavor
Utilities: STROBE, OMEGAMON, REXX, EasyTrieve, Selcopy, FAVER, SORT, FileAid, AbendAid
Data Transfer: IBM MQ Series, Connect Direct/NDM, KAFKA
Education:
- Bachelor’s/University degree or equivalent experience
#LI-Hybrid
Job Family Group:
Technology
Job Family:
Applications Support
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
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View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.