Job Information
Expeditors Account Support Manager in Singapore, Singapore
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
19,000 trained professionals
350+ locations worldwide
Fortune 500
Globally unified systems
Focus on developing and retaining business for District and Retentionaccounts by uncovering growth potential and building good relationship withcustomers.
JOB EXPECTATIONS & KEY RESPONSIBILITIES
Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
Develop relationships beyond the main point of contact at all locations.
Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
Initiate value add solutions based on Expeditors service offerings and technology.
Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
Establish and monitor performance standards according to agreed KPI's.
Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
Highlight and escalate customers at risk.
Manage integrity of shipment and performance data.
Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
Ensure customer is properly set up in CRM & Customer Account according to CHQ expectations.
Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
Achieve and maintain acceptable scoring of related KPI measurements including the engagement of corrective measures when applicable.
Support the Accounts Receivable process of the customer internally within Expeditors.
Take up additional tasks/ projects as required by CRDM to support the company's goal of business retention.
University or equivalent business qualifications
Minimum 3 years Expeditors' or industry experience
Proven work experience in business retention
Proficient in MS Office and CRM software
Ability to communicate up and down management hierarchy with equal effectiveness
Strong presentation skills
Strong analytical skills
Proven problem solving and interpersonal skills
Charismatic with an ability to connect
ONLY THOSE CURRENTLY RESIDING IN SINGAPORE NEED TO APPLY
All your information will be kept confidential according to EEO guidelines.