Job Information
Comcast Specialist 1, Product Sales Support & Analysis in Silver Spring, Maryland
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for administering sales reports and client activity for Product Sales Support Team. Provides analytical and statistical support and prepares standard sales forecasts, budgets, projections and other reports.
Job Description
Core Responsibilities
Responsible for supporting the SMB, and core Mid-Market Base Management and Acquisition sales teams efforts in the areas of process, systems, enablement, revenue assurance, and the customer experience.
Maintains current information on Comcast products, services, equipment and marketing promotions.
Provides support in preparing standard sales forecasts, budgets, projections and other reporting.
Conducts research which requires an understanding of departmental programs, policies and procedures.
Researches, processes and manages customer escalations. Includes educating, consulting and sharing information with customers and internal stakeholders.
Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support leadership.
Provides timely feedback to the appropriate Sale Representative to ensure account satisfaction.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s ) and overtime as necessary.
Other duties and responsibilities as assigned.
Sales Support Responsibilities:
Pre-Sales Activities – Driving Cleaner Orders, Less Rework, Credit Reductions
Surveys/Serviceability – Coax, Fiber, Hospitality Video (PIE Requests)
Account Research/Inquires
Escalations and Expedites
Systems/Process Issues and Training
During-the-Sale Activities – Owning and Supporting the “Non-Sales” Tasks, Lowering Average TTI
ICB Support
LOA Creation
SMB and MM Sales Orders
Order Inquiries
Contract Escalations
Day of Install Failures
Post-Sale/Install Activities – Ensuring Full Lifecycle Positive Customer Experience
MACD Requests
IP Changes
Construction Updates
Billing Reviews/Issues
CBM Support/Activation issues
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas .
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
0-2 Years