Job Information
Sky Island Regional Partnership DIRECTOR OF MEMBER ENGAGEMENT in SIERRA VISTA, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6862941
Purpose: Effectively market and promote Partnership membership to do a minimum of two of the following: a) make us funds, b) make us friends, or make us famous.
Organization Overview: The Sky Islands Regional Partnership is a membership-driven organization representing businesses and communities throughout Southern Arizona. As a non-partisan entity, we focus on creating a positive business environment that fosters prosperity for our communities. We engage in a wide variety of issues, including local and state legislation, workforce development, economic expansion, and leadership initiatives.
Key Responsibilities:
Membership Growth & Retention:
o Develop and implement a strategic membership sales plan to meet monthly and annual revenue targets.
o Design and execute member retention strategies in alignment with the Partnerships strategic goals.
o Cultivate relationships with existing and potential members, ensuring a high level of engagement and satisfaction.
o Implement membership upgrade initiatives to achieve sales targets.
o Manage non-dues revenue strategies, including advertising sales.
Collaboration & Communication:
o Work closely with staff and volunteers to facilitate seamless integration for new members.
o Collaborate with the Director of Community Engagement on event planning and member communications.
o Partner with the CEO to forecast membership renewals and revenue projections.
o Regularly interact with members through phone, email, and in-person meetings to promote membership benefits and engagement.
Data Management & Reporting:
o Ensure accurate and timely updates to the CRM system, maintaining member records and tracking engagement activities.
o Monitor and report on membership retention metrics and suggest improvements.
o Oversee the renewal process, including invoicing, follow-up on overdue payments, and sending thank you cards to new members and renewals.
Event & Sponsorship Coordination:
o Identify and capitalize on opportunities for sponsorships, event venues, and strategic partnerships.
o Actively participate in the planning and execution of Partnership programs and events.
Supportive Duties:
Assist at the reception desk as needed.
Provide project support to other team members as required.
Core Principles:
1. Provide exceptional customer service to members and volunteers.
2. Demonstrate professionalism in appearance, communication, and behavior.
3. Contribute positively to the team and organizations priorities.
4. Maintain a collaborative and respectful work environment.
5. Uphold confidentiality and integrity in all professional interactions.
6. Maintain punctuality and meet deadlines for client meetings, reports, and sales goals.
Behavioral Competencies:
Strong verbal and written communication skills, with the ability to present information clearly and persuasively.
Build rapport and credibility through positive interactions with members, volunteers, and colleagues.
Ability to develop creative solutions to challenges and present ideas in engaging ways.
Demonstrate initiative and the ability to proactively advance the organizations goals.
Strong organizational skills to manage multiple projects while maintaining quality relationships.