Job Information
ASM Global Banquet Server in Shreveport, Louisiana
POSITION: Banquet Server
DEPARTMENT: Food & Beverage
REPORTS TO: Banquet Captain & Food & Beverage Supervisor
FLSA STATUS: Non-Exempt – Part Time Hourly
Summary
ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Banquet Server at the Shreveport Convention Center/Municipal Auditorium in Shreveport, Louisiana. Under direction of the Banquet Captain & Food & Beverage Supervisor, the Part Time Banquet Server member's primary responsibilities include the following functions in accordance with ASM policies.
Essential Duties and Responsibilities
Reports to work in proper uniform according to the scheduled time.
Follows instructions for each event as given by the managers and captains of Food & Beverage
Operation of card transaction machine.
Assist with collecting, polishing and set up of all banquet equipment to include flatware, china, glassware and serving pieces, banquet tables, chairs and linens etc. for each event
Serves alcohol under the ASM Global SAVOR Safe guidelines
Works in Banquet Catering, Concessions events
Assists, beverages, bread and condiments etc.
Assists with cleaning all banquet equipment including cleaning and filling salt & pepper, condiment, bread etc.
Create and execute the logistics of delivery of all food to prospective functions and outlets including preparation and set up of event room and dishing area when necessary.
Prepares tables with place settings and builds buffets as instructed by the Food & Beverage Manager and or Banquet Captain
Attends pre-function meetings for briefing of event details and any line ups by managers or captains
Always provides friendly and courteous customer service to guests and co-workers
Remains at assigned station and performs duties as assigned according to each event.
Reports any customer service and or/complaints to Banquet Captain and/or F & B Managers
Cleans and returns all serving pieces to their proper storage area
Adheres to strict grooming standards and policies of the company
Follows service standards, procedure, and guidelines.
Delivery, set-up, service and breakdown of all equipment and food & beverage as assigned to prospective functions and all outlets
Deep cleaning as assigned.
Cleans all banquet wares efficiently and safely
Removes debris from prospective banquet areas after events show ready for the next day.
Takes trash to proper receptacles and uses proper disposal methods, for trash and composting containers
Deep clean and sanitizing equipment as assigned
Quick with counting and simple arithmetic
Follows all food safety instructions, HACCP, and the Food Code
Works efficiently with a production schedule, to meet business demands as directed for all of the venue spaces as directed by F & B leadership
Provides the highest quality service to guests, temporary staff and co-workers.
Train and supervise employees / temp labor under his/her supervision
Assists with opening, closing and months end inventory counts, and duties as assigned
Assists quarterly with wares and equipment counting and maintains and organizes all wares in their proper storage area
Sets-up and breakdown of stations and completes side work prior to events
Maintains a sanitizer bucket at proper dilution
Ensures all products are properly wrapped, labeled, and dated
Operates equipment (coffee, tea, bar equipment) according to use and safety instructions
Keeps work area clean, organized, and sanitary
Cleans and organizes workstation at end of shift to ensure safety guidelines are maintained and the stand/ station is ready for the next shift
Practices FIFO (First in First Out) for all products to ensure proper rotation
Attends and participates in event briefing meetings as instructed
Performs all skilled labor as classification dictates
Leads by example, represents with a polite and can-do attitude
Follow proper reporting procedures for accidents and incidents.
Other duties as assigned by the Director of Food & Beverage and/or F & B Manager
Other duties may be assigned.
Supervisory Responsibilities
No Supervisor Responsibilities
Working Conditions
The working hours are scheduled based on the needs the facility. PART-TIME ON-CALL scheduling.
There is no guarantee of hours on a weekly basis.
Must have reliable transportation and be able to report to work as scheduled.
Maintain a client service oriented attitude.
Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays and can work flexible schedules
NON-SLIP SHOES REQUIRED.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be 18 years of age or older
Ability to read signs and follow simple oral and written instructions
Excellent customer service skills
Must be able to pass a background check to include a credit history report and meet corporate minimum requirements
NON-SLIP SHOES REQUIRED.
Education and/or Experience
At least one-year experience as a server in banquets, restaurants (with banquet facilities), or hotels
Experience with upscale dining in a restaurant or similar type facility preferred
High school diploma or GED preferred
Knowledge of Banquet Event Order (BEO) preferred
Must be able to obtain an ABO Card and LATC Permit
Skills and Abilities
Ability to use and maintain basic food service and kitchen equipment
Ability to train others in the use of basic food service and kitchen equipment
Strong communication skills and the ability to read, write, and understand English
Ability to interact with all levels of staff ability to quickly identify problems and resolve them
Excellent organizational and planning skills
Strong customer service orientation
Excellent communication and interpersonal skills
Ability to work with limited supervision
Ability to interact with all levels of staff including management
Ability to work flexible, irregular hours as dictated by the restaurant levels/event schedule, including nights, weekends, and holidays
Must be compliant with Health Codes\Must be able to adapt to change in the work environment, managing, competing demands, frequent changes, delays, or unexpected events
Computer Skills
Ability to operate a cash register & credit card machine
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
Must be able to lift 45 pounds unaided.
Performing work through repetitive eye/hand coordination
Must be able to balance and have good manual dexterity
Must be able to carry and balance a tray with 4-6 entrée plates on the shoulder
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
To Apply
www.shreveportcenter.com
Tracey James
Human Resource Manager
Shreveport Convention Center
400 Caddo St
Shreveport La, 71101
Applicants that need reasonable accommodations to complete the application process may contact 318-841-4243
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.