Job Information
Amazon Senior Global Account Expert in Hangzhou, China
Description
Amazon provides businesses of all types and sizes the opportunity to sell their goods on Amazon platform worldwide. With 300+ million active customer accounts, including 200 million+ Prime customers in Amazon marketplaces, Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area.
In this role, you will be responsible for helping sellers in China to launch global business, reaching Amazon customers around the world, and providing rich selection and improving customer experience to drive Amazon Flywheel. As a Senior individual contributor, you will also support the leadership to identify the potential business opportunities, help identify seller experience and customer experience gaps, and also might take Subject Matter Expert collaborate with cross functional teams to enable practical solutions catering to Sellers’ onboarding & account development needs in the assigned market.
Key job responsibilities
Formulate targeted seller recruitment plans by working backwards from customers’ selection needs.
Help newly joined sellers quickly land and develop, guide sellers to drive feature adoption to improve customer experience on Amazon.
Review seller performance, provide recommendations on positioning, selection, pricing, sales and advertising operations.
Develop a deep understanding on assigned category, including but not limited to market trends, category insights, competition landscape, and overall ecosystem.
Assist leadership and cross-functional team on overall strategy, providing seller voices to continue improve seller experience and customer experience.
Demonstrate strong competency in delivering result, bias for actions, dive deep, ownership, earn trust and customer obsession.
We are open to hiring candidates to work out of one of the following locations:
Hangzhou, 33, CHN
Basic Qualifications
Bachelor's degree or above
5+ years in Sales, Retail management, or online business account management.
Experience in Cross-border business, merchant sourcing and management is a plus.
Proficiency in Excel and/or other data analysis tools
Fluency in Mandarin and English is required
Ability to think strategically and creatively while executing methodically with high attention to detail, operational excellence and ability to multi-task
Team player with strong persuasion skills able to drive consensus across multiple stakeholders
Demonstrated ability to work in a cross-functional and international environment, to lead by influence and earn trust at all levels
Good analytical skills. Demonstrated ability to interpret data and make business recommendations
Genuine and intense customer focus
Desire to work in a fast-paced, challenging environment Fun to work with!
Preferred Qualifications
Oversea Education/ work experience. MBA are preferred
Strong data analysis skills
Flexibility to work across multiple time-zones in multiple languages