Job Information
Amazon Senior Customer Solution Manager - Tech, Central BI in Shenzhen, China
Description
Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 60% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 20 overseas stores, and supporting local sellers’ success and growth on Amazon. Our vision is to be the first choice for all types of Chinese business to go globally.
We are looking for an experienced and motivated Senior Customer Solution Manager to establishes the strategic relationships with customers, understanding merchants’ long term objective and current business and technical constraints, autonomously onboarding merchants and driving the products to improve customer experience, continuously trying to mitigate downstream merchant issues by conducting technical discovery and bring solutions to the table to help merchants be successful, taking additional steps to optimizes efficiency and meets the needs of the merchant. Technically, you should manage the lifecycle of complex initiatives. Creates and delivers business and technology adoption plans. Applies acceleration frameworks effectively. Understands areas of migration acceleration. Identifies and resolves migration gaps and dependencies. Educates external teams. Able to communicate multiple product and service constraints. Provides technical input on solutions and services. Makes trade-offs: short vs. long-term needs and technical vs. business needs.
In addition, you should have good knowledge of architecture design, especially on customer data platform, be able to evaluate and recommend the technology to ensure the solution well meet business requirement and can integrates seamlessly with existing systems.
We are open to hiring candidates to work out of one of the following locations:
Shenzhen, 44, CHN
Basic Qualifications
Bachelor's degree in science, technology, engineering, math, business or equivalent
7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
Preferred Qualifications
PMP certification, or SCRUM/Agile, SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar