Job Information
Amazon Senior Account Manager (Program/Product Strategy) in Shenzhen, China
Description
•The role is based in Shenzhen
•Prefer 4+ years of experience in e-commerce or internet product management.
•Prior experience in data analysis, program or product management, or strategies
• Experience in programs, product lifecycle, driving data-based decision is an added advantage
岗位要求：
• 本科及以上学历
• 4年以上电子商务或互联网产品管理相关工作经验
• 具备数据分析目, 产品管理， 或推动项目和产品策略的实际经验
•优先考虑熟悉产品生命周期管理 / 精通数据分析，能够利用数据驱动决策货具备项目管理能力的候选人
We are looking for a results-driven senior account manager with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces by developing a strong Account Manager team; meanwhile deliver first-class level of services to customer satisfaction.
The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results.
The candidate will:
Provide primary post-sales general and/or technical support to third-party sellers.
Manage relationships with key accounts and develop strategies to maximize these relationships. - Responsible for monitoring and maintaining performance, and working with clients to improve performance.
In addition, the candidate will be responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.
Key job responsibilities
Work with sellers to drive critical Amazon programs adoption and commitment growth to help SPs grow their business with profit and delight our WW end user
Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.
Generate high quality Seller insight and make influence product team and key stakeholders to make Seller’s lifer easier.
Analyze territory trends, diagnose root cause of performance and create actionable plans for operational improvements.
Define the territory, opportunities and goals (Input/Output) within the portfolio of accounts.
Identify key business opportunities for the territory and manage toward a growth plan.
Implement account management best practices and SOPs into the business development framework.
Basic Qualifications
Minimum a Bachelor's degree
3+ years of relevant experience in account management/e-commerce in sales/digital advertising or client facing roles
Experience in analyzing data and best practices to assess performance drivers
Preferred Qualifications
3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights