Job Information
Leidos Service Desk Technician/VTC in Shaw AFB, South Carolina
Description
The Leidos National Security Sector is hiring for a Service Desk/VTC Technician to support US Army Central G2. The program provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems as well as network administration support for an organization comprised mostly of a Microsoft Enterprise software environment residing on multiple networks.
Primary Responsibilities:
Serve as the first contact with customers who need technical, account management, and VTC assistance via phone, email, or in person
Investigate and diagnose Tier 1 hardware, software, and application problems; promptly escalate incidents to Tier 2 support as needed
Provide quick resolution and excellent customer service
Submit, update, and monitor the service desk ticketing system for all in-coming requests
Follow up with customers on outstanding tickets and close out resolved tickets
Track user account creation and progress on Microsoft SharePoint through Power Apps
Provide hands-on assistance involving troubleshooting and diagnostic support for all related VTC/DVTC systems, equipment failures or service issues
Schedule DIA JWICS Video Teleconferences and de-conflict scheduled conferences as needed
Maintain a service desk/VTC knowledge base book; review and update quarterly
Provide weekly team updates on any changes and issues affecting the functionality of the service desk and VTCs
Track and submit monthly service desk metrics
Participate in or lead special projects and day‐to‐day operations as needed or assigned by the site lead
Basic Qualifications:
Active DoD TS/SCI clearance required.
Active IAT Level II DoD Approved 8570 Baseline Certification (e.g., Security+ CE) or higher.
High school diploma or equivalentand 3+ years of prior experience.
JWICS VTC scheduling experience.
Professional IT and/or Help Desk experience.
Experience with Microsoft Office 365, Teams, Power Apps and related services.
Ability to work independently and follow directions appropriately.
Basic knowledge of LAN/WAN and networking infrastructure.
Preferred Qualifications:
Experience with ticketing systems, ServiceNow, Remedy, SolorWinds Web Help Desk, etc.
Computing Environment certifications/certificates of training: Microsoft Windows 10 MCP, Microsoft 365 Certified Modern Desktop Administrator, CompTIA A+, and Network+, ITIL Foundations.
US Army client and network experience.
Original Posting Date:
2024-11-26
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $42,250.00 - $76,375.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00148951
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.