Job Information
Al Tayer Customer Interaction Center Representative (UAE National) in Sharjah, United Arab Emirates
Customer Interaction Center Representative (UAE National)
Sharjah, United Arab Emirates
Hot
Sales and Customer Services
Al Tayer Motors
Requisition # 23000005
Functional Roles and Responsibilities
• Provide efficient and courteous handling of customers over the phone or email/SMS, provide necessary information, service booking and guidance.
• Be part of the Telemarketing activities during campaigns.
• Ensure correct information is passed to customers and all Service Level Agreements are met as per business requirements.
• Ensure all required standards of communication etiquettes are met over the phone/email.
• Direct the customer call to the relevant advisor who will attend to their enquiries.
• Call customers to get follow feedback on their visits to ATM.
• Call customers for service reminders, recalls, follow up on complaints, voicemail call backs.
Job Requirements
High School Certificate
Good knowledge of computer software such as MS Office
Good communication both in Arabic and in English.
Course in telephone handling skills an advantage
Exposure to multicultural environment
Additional Information