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U.S. Army Element SHAPE IT Specialist (Policy and Planning) in SHAPE, Belgium

Summary This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain DoD Personnel (DoD Cyber workforce) to recruit and appoint qualified candidates to positions in the competitive service. Your resume will not be reviewed for qualifications until a selection is made. Veterans and Military Spouses will be considered along with all other candidates. Responsibilities Serves as an Information Technology (IT) Specialist and Configuration Manager within the Allied Special Operations Forces Command (SOFCOM), Office of the Chief Information Officer (CIO). As the CIO Configuration Manager, responsible for Configuration Management, IT asset management, Continuity of Operations, and Disaster Recovery. Provides technical and procedural advice to NSHQ leadership on configuration management. Develops, updates, and maintains IT Configuration and Change Management (ICCM) and IT Asset Management (ITAM) policies, processes, and procedures. Requirements Conditions of Employment Qualifications Who May Apply: US Citizens In order to qualify, you must meet the basic qualifications and specialized experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Qualifications: Basic requirement: Qualified applicants must possess and indicate in their resume IT related experience which demonstrates each of the following four (4) competencies: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. (2). Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. (3). Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. (4). Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND: Specialized experience: one year of specialized experience at the GS-12 level or equivalent performing the following duties: Serves as an IT Change Management / Configuration Manager at a general officer level headquarters. Develops, updates and maintains IT Configuration & Change Management (ICCM) policies, processes, and procedures. Serves as Change Manager for data and voice networks, systems, and audio visual infrastructure. Serves as a Change Advisory Board Manager, ensuring compliance with documented policies, orders, and directives. Develops IT Asset Management (ITAM) policies, processes, and procedures. Operates and maintains IT Asset Management Tool/System and Configuration Management Databases. Manages lifecycle of configuration items, ensuring sustainment of equipment is planned for, budgeted, and executed. Manages approved equipment and software product lists and end of life or renewal. Manages, maintains, and renews software licenses; maintains proof of licensure and ensures use of licenses are compliant with applicable laws. Serves as a technical point of contact for vendor warranty and maintenance support ensuring effective sustainment coverage. Advises, plans, and coordinates Information Technology (IT) requirements and capabilities for Continuity of Operations (COOP), contingency, and Disaster Recovery Plans. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-12). You will be evaluated on the basis of your level of competency in the following areas: · Configuration Management · Data and Content Management · Oral Communication Education No substitution of education is available for this position at this grade level Additional Information Direct deposit of pay is required. U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement. Locality pay does not apply in the overseas area. If an employee brings a child to an overseas location and that child is entitled to attend a DoD school on a space-required basis in accordance with DoDEA Regulation 1342.13, the DoDEA and the Military Department responsible for providing related services will ensure that the child, if eligible for special education, receives a free appropriate public education, including related services pursuant to DoDI 1342.12 and DoDM 1342.12. If an employee brings an infant or toddler (up to 3 years of age) to an overseas location, and that infant or toddler, but for the child's age, is entitled to attend the DoDEA on a space-required basis in accordance with DoDEA Regulation 1342.13, then the Military Department responsible for EIS will provide the infant or toddler with the required EIS in accordance with the eligibility criteria consistent with DoDI 1342.12 and DoDM 1342.12. Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only. Medical and dental care may be provided by host nation providers. The availability and level of care at host nation medical and dental facilities will vary by location. Pay retention may be offered to selected applicants for positions at overseas locations. Pay retention will not be offered as an incentive for employees moving between overseas positions. Selectees may receive certain foreign area benefits such as: Living Quarters Allowance (LQA) or government quarters, home leave, etc. Selectees will have their eligibility for foreign area benefits determined at the time of hire in accordance with Department of State Standardized Regulation (DSSR) and DoDI 1400.25 volume 1250. For positions in a foreign country, that country's laws or international agreements may have a direct impact on the ability of an employee's same sex domestic partner or spouse to accompany the employee and receive certain benefits. If you believe you may be affected by these laws and agreements, you should familiarize yourself with relevant information and direct questions concerning a specific country (Foreign Duty Location) to the appropriate Army Human Resources point of contact prior to the acceptance of employment and your entrance on duty. This is a(n) CP34 - Information Technology/Cyber Management- Career Field position. The initial length of this overseas tour is 36 months. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. Payment of Permanent Change of Station (PCS) costs is authorized, subject to the provisions of the Joint Travel Regulations.

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