Job Information
Amazon Sr. Products & Customer Insights Manager, Customer Experience and Business Trends in Shanghai, China
Description
Our team’s mission to look around corners for innovations meaningful for Amazon customers.
Amazon is looking for an experienced, talented and highly motivated individual to join our Customer Experience and Business Trends team. The right candidate will have a passion for assessing the landscape for innovations and identifying opportunities to improve customer experience, demonstrate analytical thinking, problem-solving skills, and strategic thinking, have experience influencing and earning the trust with senior stakeholders and driving business teams to take action, have a strong sense of urgency and commitment, and possess remarkable creativity and excellent business judgment.
In this position, you will innovate, build new methodologies to generate insights, and make recommendations to senior leaders and drive actions that directly impact our current and future customers.
Key job responsibilities
Own and execute end-to-end analyses, including scoping, design, data collection, data analysis, creation of recommendations, and presentation of results to senior leadership
Perform in-depth analyses and deliver key insights in business, customer experience, and technology areas
Use insights driven recommendations to drive actions that impact Amazon customers
Deliver projects in a complex and ambiguous environment, and collaborate with peers and stakeholders across geos and business units.
Work with senior leaders to understand their priorities and collaborate with them on developing products and services that will improve our customers’ experience
Support hiring and onboarding of new team members and contribute to our high performing culture
About the team
Customer Experience and Business Trends is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (E.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends.
We are open to hiring candidates to work out of one of the following locations:
Shanghai, 31, CHN
Basic Qualifications
5+ years of product or program management, product marketing, business development or technology experience
Bachelor's degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Preferred Qualifications
Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
Master's degree or equivalent
Experience in areas such as management consulting, internet, technology, retail, consumer goods, or customer research