Campus Pride Jobs

Description

Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 18 overseas stores, and supporting local sellers’ success and growth on the Amazon. Our vision is to be the first choice for all types of Chinese business to go globally.

Amazon is growing its Amazon Paid Service strategy aggressively around the world, we are looking for a Sr. Customer Success Manager to accelerate China Sellers’ success on worldwide Amazon Marketplace and enable our Account Managers to better serve for our Sellers. You will play an exciting role to work with multiple internal stakeholders and business teams to shape or deliver our suite of Paid Service products, contribute to service offerings development or improvements, and drive strategic initiatives to improve our team capability and productivity to support growth of China Paid Service. Candidates who are delighted by structuring and analyzing complicated problems and can strategically outline and implement effective solutions rapidly should apply.

The Sr. Customer Success Manager will be instrumental in helping our Seller-facing Paid Service teams to drive greater efficiency, productivity, consistency, scalability, and customer value. You will not just be an order taker, but rather a global and local partner helping drive the business and ensuring success for our internal teams as well as our Sellers. The successful candidate must be able to work directly, in a hands-on way, with multiple stakeholders and business teams, on multiple programs and projects at one time, as well as provide solutions that are highly usable, scalable, extensible, and maintainable. S/He needs to be passionate about his/her work, self-motivated, detail oriented and have excellent problem-solving abilities, as well as superb communication and program/project management skills, and will be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. The candidate will also be required to deal with highly ambiguous problems, identify root cause, devise and drive towards simple solutions to complex problems.

In this role, she/he may be required to formulate and implement process to support new product/service launch, review existing process to identify opportunities for improvement and streamline, support GTM plan implementation, support data hygiene and enrichment, scale automation, increase productivity, launch new tools, and help drive more intelligence and creative solutions to support the front-end Sellers facing teams.

Key job responsibilities

• Own the CN Paid business roadmap, prioritizing based on the organization’s needs and driving effective senior leadership review and decision.

• Serve as the main point of contact of China Paid business team for all China Paid Service functional teams, and work cross-functionally with internal Amazon stakeholders to coordinate the success of Amazon Paid Service products and initiatives

• Define business requirements for new and existing programs, take an active role in implementation to increase team efficiency.

• Develop, implement and automate new and existing programs in a standardized and scalable format, while leverage global resources to drive improvement based on local needs whenever possible

• Innovate to improve Seller and AM success via continuously engagement with internal partners to drive business process improvement through deeply data analysis and seller engagement practice

• Track and report key program performance using appropriate metrics

Personal Attributes and Competencies

• Ability to think strategically and execute methodically

• Ability to work in a fast-paced environment where continuous innovation is desired

• Proven ability to successfully thrive in a changing and ambiguous environment.

• Demonstrated ability to dive deep in understanding the product/business/process and manage multiple competing priorities simultaneously

• Analytically and thoughtfully think through problems to come up with solutions.

• Strong team player and act like owner, ultimately driving result delivery with high standards.

• Willingness to influence sr. leaders.

Basic Qualifications

• 10+ years of Microsoft Excel experience

• Bachelor's degree or equivalent

• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.

• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

• Experience using Salesforce (or other CRM tool) or BI tools

• Experience presenting to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.