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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Specialist, Product Management, Loyalty Solutions

Overview

The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge technology and consulting services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Mastercard’s Loyalty & Engagement products and services are leveraged by merchants and financial services clients across the globe to maximize the value of their customer relationships.

Mastercard is a global powerhouse in customer loyalty with over 900 loyalty professionals globally operating hundreds of rewards programs for the world’s largest brands. Our Loyalty Solutions include innovative technologies such as SessionM, Mastercard Rewards Services, Personalized Card Linked Offers, Pay with Rewards, Promotions, and Benefits and Insurances. By bundling these solutions with Loyalty Consulting, Innovation Services, Test & Learn, and Managed Services we provide unparalleled end to end capabilities to customers across Financial Services, Retail, Consumer Goods, Grocery and Convenience, Travel & Hospitality and Telco segments.

Role

• Be responsible for seamless Loyalty product development and management, focusing on local capability development.

• Work with our global counterparts to implement the solutions to the market, support our sales and account management team to deliver the customer success.

• Become the expert on best practice loyalty and continue to seek out new methods, and technologies to keep at the forefront of the industry.

• Make continual recommendations to the business model, ensuring it is relevant and responsive to the market

• Partner cooperatively in a team environment to support the evolution of loyalty programs in market

• Interface with internal and external customers, to effectively communicate and educate on product details from design to delivery.

• Support larger team functions related to ensuring customer compliance with Mastercard standards

• Achievement of budget & program KPI’s/ goals including driving sales.

• Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed

All About You:

• Product management skills, highly organized with strong attention to detail

• Analytical, investigative and problem solving skills

• Excellent verbal, presentation, and written communication skills

• Expert in PC skills including proficiency in Microsoft Excel, Word, PowerPoint

• Ability to adapt to changes in a demanding work environment

• Able to understand theory/principles with business impact and apply this understanding in the work environment

• Previous loyalty experience is preferred;

• Minimum of Bachelor’s degree required

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.