Job Information
Bureau Vertias North America PROGRAM SERVICE DELIVERY MANAGER-HARDLINE & TOY in Shanghai, China
Position Summary
Provide a strong leadership to manage the activity of theteamin order to guarantee thequalityofcustomer service.
Duties & Responsibilities
Responsible for the program performance management including product regulatory and testing requirements in AME/EMEA market.
Closely track changes in market product regulations and communicate relevant standards, requirements and policies to global team and customers
Perform gap analyses between service required vs. standard offer provided for new clients
Support request for proposals review focusing on program administrative requirements and suggest as appropriate best practices
Translate client instructions or requirements into operational language using process engineering or design for manufacturability methodologies
Facilitate continuous improvement through projects in conjunction with operations, IT and various process teams
Review program performance regularly with the client and key account manager (TET, On hold, service issue etc.)
Handle client complaints and facilitate resolutions real time
Lead program change management using program design best practices
Q HSE
Follow the internal quality systemand HSE requirementof CPS North China.
Adhere to BV CPS quality requirements.
Skills & Requirements
Strong background in technical sciences for AME/EMEA market with hardline toy product category
Strong knowledge in applicable product safety standards and norms, testing procedures for hardline & toy
5-8 years of work experiences in product safety/conformity
Strong background in product safety, and consumer protection law
Good understanding in product development, supply chain management processes
Good communication skills (verbal, writing) in English and Mandarin.