Job Information
Panasonic Avionics Corporation Applications Operations Engineer I in Shanghai, China
Overview
Applications Operations Engineer I
Responsibilities
JOB SUMMARY
- Support the 24/7 operation of Panasonic Avionics IFEC (In-Flight Entertainment and Connectivity) applications and services. Part the Application Services team charged with ensuring a high level of service continuity and reliability across the Panasonic Avionics suite of services.
MAJOR RESPONSIBILITIES.Description
Applications Engineer I
Assist with application deployments and upgrades
Assist with asset management
Assist with key process improvement initiatives to support business continuity and reliability of system infrastructure.
Assist with application monitoring changes recommended by team leads.
Assist with tape backups, which includes: Offsite management of tapes, replacing tapes as needed, and troubleshooting backup issues.
Provide on-call 24/7/365 support on production systems, services & infrastructure (in rotation with other staff)
CUSTOMER SUPPORT
Provide responses to trouble tickets in a timely fashion and in compliance with NOC/CPC standards.
EDUCATION/EXPERIENCE REQUIREMENTS
College diploma or university degree with a Technical Major, such as Engineering or Computer Science; equivalent experience may be considered in lieu of education requirement
2 years relevant IT/Development experience, including Network Operations Center and 24/7 call center experience
KNOWLEDGE/SKILL REQUIREMENTS
Basic understanding of UNIX operating systems administration including Red Hat Linux, Ubuntu & CentOS
Excellent verbal and written communication skills.
Basic understanding of virtualization best practices and fundamentals
Basic understanding of network and communications systems fundamentals.
Ability to execute on multiple priorities in a dynamic environment.
Willing to learn new tools and technologies as we continue to involve In-Flight Entertainment and Connectivity.
OTHER REQUIREMENTS
Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
Some domestic (less than 10%) and international (less than 5%) travel may be required for the purpose of cross training, capacity management & meeting with off-site personnel/management.
May be required to undertake temporary work assignments in other states, counties or countries as operational requirements dictate.
May be required to lift up to 30 pounds.
Current passport in good standing.
REQ-144090