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We are seeking a Technical Support Specialist in the Pressure, Temperature and Remote Seal team to join us at Emerson! The position will be based in Shakopee, MN. Primary responsibilities include providing technical support, support quality initiatives, assist with product development and customer advocacy, and reinforce training sessions while providing technical expertise.

In this Role, Your Responsibilities Will Be:

Provide Technical Product Support

• Provide intermediate level pre-sale and post-sale technical support for designated product and digital communication types: can perform and direct efficient troubleshooting to resolve customer issues. Populate technical database information for global support activities

• Use informational tools to support customer product application issues

• Responsible for hands-on evaluation of new and existing products

Support Quality Initiatives

• Early catch up of any product and applications issues; pull-in product company resources as needed to quickly resolve all issues

• Apply safety principles to all aspects of job

• Ensure that Rosemount’s standard quality system is applied to report any issues (CAPA system, Rapid Response, etc.)

• Facilitate Failure Analysis and Advanced Warranty Replacements as necessary

• Participate in continuous improvement programs.

Support Product Development and Customer Advocacy

• Maintains close ties with Marketing and Designer Engineer to understand and promote business unit initiatives

• Review product literature and provide feedback to marketing/literature groups

• Facilitate information necessary to set-up and administer special product options

• Initiate vendor quotations as required; Expedite order process when necessary

Support Training Session and Provide Technical Expertise

• Perform technical product training for technical users to include end-customers, Global product support groups, Sales and Marketing, and Service representatives; Supports the development of training material for regional and global initiatives

Who You Are:

You make new connections and build relationships in other areas and teams. You are visible and approachable. You solicit both input and discussion. You identify blind spots and ask for help. You handle uncertainty with confidence.

For This Role, You Will Need:

• Bachelor’s degree in engineering or Technical Degree with two years of relevant work experience OR bachelor’s degree in business combined with at least 4 years relevant work experience OR 2-year technical degree with electrical/mechanical emphasis and 6 years related experience

Preferred Qualifications that Set You Apart:

• Troubleshooting skills

• Analog low voltage experience

• Mechanical, or Industrial degree

• Field experience with industrial instrumentation

• Familiar with HART protocol

Our Offer To You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, profit sharing, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is $75,000-95,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

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WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Requisition ID : 24013090

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.