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Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

Position Overview:

WE ARE HIRING FOR A FIELD SERVICE TECHNICIAN LOCATED IN PHILADELPHIA, PA!

The Associate Field Service Technician will provide on-site support to our customers. They perform client-site servicing activities required by First Line Supplies Management (FLSM) Service Solution contracts. As a customer-facing and technical related role, this position is a potential gateway for other roles into the traditional services organization.

Responsibilities:

FLSM Service Solution Maintenance

90%

• Within defined service times, responds to routed and scheduled calls to service customer locations to perform the following activities/services on Entrust’s equipment:

• Removal and secure destruction of spent material using custom ribbon/foil destruction tool and in accordance with established security protocol

• Replacement of system supplies and consumables

• Perform the documented preventative maintenance (PM) process

• Perform systems tests to assure quality output

• Maintains and manages –as instructed by management- required inventory of parts and supplies to perform activities/services

• Reports activity in a timely manner

• Requests and escalates for immediate support from manager in case difficulties arise in performance of activities or if during activity other potential technical issues outside of the scope of the role are identified

• Follow and adhere to established processes and procedures

Learning and Development

10%

• Participate in company sponsored personal development and quality initiatives

• Complete all company training and development courses required by Entrust

Basic Qualifications :

• High school diploma

• Technical and or mechanical aptitude

• Ability to lift 70 pounds routinely

• Strong organizational skills, planning skills, independent thinker

• Proficient problem solving and troubleshooting skills for mechanical assemblies

• Demonstrated ability of: time management, schedule and route planning, follow documented and technical process

• Proficient with PC’s, operating systems and relevant software applications (MS Windows, MS Office)

• Demonstrated communication skills (verbal and written) and the ability to communicate effectively with external and internal customers

• Willingness and ability to work flexible hours, assignments and travel when required

Preferred Qualifications:

• Additional electromechanical technician experience

• Additional power supply and peripheral device repair experience

• Technical education preferred

• Skilled with tools and electronic test equipment

About Entrust

Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.

For more information, visit www.entrust.com (http://www.entrustdatacard.com) . Follow us on, LinkedIn (https://www.linkedin.com/company/entrustdatacard/) , Facebook (https://www.facebook.com/EntrustDatacard/) , Instagram (https://www.instagram.com/discoverentrustdatacard/) , and YouTube (https://www.youtube.com/channel/UCsSZJjR1jryt134rkhK5Mhg)

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

Updated 9/14/2020

#ENT123

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com .

Recruiter:

Marcina Stewart

Marcina.Stewart@entrust.com

Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and data. We offer an unmatched breadth of solutions that are critical to enabling the future of secure data and networks and protecting trusted customer and citizen interactions. With more than 2,800 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us.