Job Information
University Hospitals Health System Oracle Business Analyst II (Human Resources) in Shaker Heights, Ohio
Description The Oracle Business Analyst II is responsible for the maintenance and support of the Oracle eBusiness Suite and ancillary applications while working directly with peers, application developers, database administrators, and business stakeholders to meet the operational needs of the organization. In addition, this role acts as a liaison between the organization, application vendors, and their technology staff to ensure the environment meets application, organization, and regulatory requirements. Business areas may include Finance, Payroll, Human Resources, and Supply Chain. Essential Duties: * Assist application users and resolve support requests within established service levels, leveraging vendor support tools and portals as appropriate. * Troubleshoot application issues, with minimal assistance, to resolution including root cause analysis and recommendations for permanent resolution. * Lead all phases of low to medium complexity initiatives. * Participate in high complexity initiatives as assigned. * Partner with IT leaders, business stakeholders, and vendors to implement solutions that meet organization, application, and regulatory requirements. * Perform needs assessment, software design, implementation, support, and reporting duties. * Lead design of business processes and IT solutions in collaboration with business partners with a focus on improving efficiencies, solving complex workflow issues and incorporating quality initiatives when appropriate. * Perform thorough testing of solutions to ensure design objectives are met. * Lead components of development of end-user training materials and participate in training efforts. * Create and maintain appropriate system documentation including functional specifications, test scripts, and process documents. * Assist other team members in upholding documentation standards. * Own specific functionality and processes, responsible for configuration, testing, and communication regarding this functionality/process. * Independently manage components of application patching and upgrades, testing, troubleshooting, and support efforts. * Escalate issues as appropriate to internal resources. * Provide input to policies and procedures in collaboration with business units, other analyst team members, and IT Applications Manager. * Collaborate with other application analysts and other IT teams to ensure system integration integrity. * Conduct effective meetings and appropriately communicate with business partners, peers, and IT leadership. * Participate in change management activities to support successful system deployments and enhancements. * Utilize appropriate change control procedures and standards. * Perform on-call rotation duties in a 24O7 environment and other duties as required. Equal Opportunity Employer -- minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity