Job Information
Amazon Specialist CXE Solutions Architect - Amazon Connect, AWS in Seoul, South Korea
Description
Amazon Web Services (AWS) is proud to be the pioneer and widely recognised leader in Cloud Computing. Our web services provide IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world, ranging from start-ups to leading web companies to Global 500 companies in industries such as financial services, pharmaceuticals, and manufacturing.
AWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable, flexible, and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud-based systems. Do you enjoy solving novel and unique technical challenges for customers? Become an AWS Specialist SA!
The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.
Key job responsibilities
Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.
Provide advanced technical knowledge to your domain aligned GTM teams to unblock our customers’ largest and most critical business challenges.
Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc.
Partner with Business Development teams to define the technical components of best in class GTM concepts, solutions, and initiatives.
Develop and support an AWS internal community of technical subject matter experts worldwide. Create field enablement materials for the broader SA population, to help them understand how to integrate Amazon Web Services solutions into customer architectures.
A day in the life
This role will focus on Korea and support existing AWS customers in their customer experience journey and also onboard new customers onto Amazon Connect. As a CXE Specialist Solution Architect for Korea you will own technical engagements, define implementation architectures, and be an Amazon Connect subject-matter-expert for customer solutions and technical architectures. By advancing successful customer outcomes on AWS—such as more innovative, scalable, resilient, and cost-efficient architectures—we enable customers to shift their focus to improving customer experiences.
About the team
The WWSO APJ CXE Specialist Solution Architecture team is a diverse group of architects located throughout Asia, Pacific and Japan. The team develops Contact Centre architectures and solutions using Amazon Connect for our customers. Specialist SAs play a critical role in capturing customer feedback, advocating for roadmap enhancements, and anticipating customer requirements as they work backwards from their needs. As domain experts, SSAs also participate in field engagement and enablement, producing content such as whitepapers, blogs, and workshops for customers, partners, and the AWS Technical Field.
Basic Qualifications
Fluency in Korean, Business level English
7+ years design/implementation/consulting experience of distributed applications
5+ years management of technical, customer facing resources
5+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
Preferred Qualifications
History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
Experience migrating or transforming legacy customer solutions to the cloud
Familiarity with common enterprise services and working knowledge of software development tools and methodologies
Strong written and verbal communication skills with a high degree of comfort speaking with executives, IT Management, and developers.
Experience working within software development or Internet-related industries
AWS Solution Architecture certification or relevant cloud expertise
Computer Science /relevant degree and/or experience highly desired