Job Information
Zimmer Biomet Field Service Engineer in Seoul, South Korea
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.
Job Summary
The ROSA Knee system supports surgeons in performing Total Knee Arthroplasty (TKA) with features to assist with the bone resections, as well as assessing the state of the soft tissues to facilitate implant positioning intraoperatively.
The Field Service Engineer is responsible for providing technical support and expertise to existing and potential customers. The support takes on many forms and shapes, ranging from technical support with our equipment to clinical application questions across a wide range of indications. It also includes on-site application support, training of healthcare professionals and after-sales product servicing and maintenance, together with our territory sales force. This role need to become a ROSA System expert in order to support the development of marketing programs and selling activities.
Principal Duties and Responsibilities
Product Demonstrations/In-Services
Lead all technical in-services for customers to include OR staff, surgeons, etc.
Provide after-sales service to customers including installation, repair, maintenance and troubleshooting.
Case Support
Be a resource to HCPs, sales team and distributor by providing guidance, insight and technique troubleshooting on the use of ROSA Systems.
Educated and train local sales team, distributor and HCPs in the proper use of ROSA systems
Administrative Duties
- Responsibly manage administrative tasks; reporting of sales/procedures, outcomes of sales activities, submission of expense reports, etc.
Expected Areas of Competence (i.e. KSAs)
Good selling and interpersonal skills plus pleasant personality
Strong focus on repair maintenance and troubleshooting
Excellent customer service, desire to acquire knowledge and drive to succeed
Education/ Experience Requirements
Bachelor's degree in Biomedical Engineering, Mechanical Engineering, or Automotive Engineering.
Proficient in English communication (speaking, writing, reading).
Experience in robotics-related tasks or a relevant field.
Travel Requirements
- Need to be able to travel overseas
EOE/M/F/Vet/Disability