Job Information
J&J Family of Companies Specialist, APAC Customer Service Centre in Selangor, Malaysia
Specialist, APAC Customer Service Centre - 2406198827W
Description
Johnson & Johnson is currently seeking a Specialist, APAC Customer Service Centre to join our Supply Chain team located in Bandar Sunway.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.
We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.
At Johnson & Johnson, we all belong.
Key Responsibilities:
Ensuring the day-to-day order management activities are executed flawlessly and timely.
Works closely with Singapore customer service to measure customer satisfaction relating to ordering process and delivery management.
Responding to customer queries in a timely and accurate way, via email/chat.
Build sustainable relationships of trust through open and interactive communication.
Order management inclusive the following: Processing of orders, consignment fill up, billing and return so Product recall handling – collection & replacement to Generate backorder report to Generate sales order report
Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.
Responds to and resolves complex customer complaints.
Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements.
Ensure Customer Service activities are aligned with the total Supply Chain strategies.
Participate actively in alignment and adherent to business objectives, policies and procedures.
Undertake any other duties or responsibilities deemed necessary for the advancement.
Technical Skills - SAP system knowledge , Microsoft Excel, Words, Power Point.
Qualifications
Degree in Business Management, Economics, International Studies or any other relevant field.
Preferred to have 3 to 5 years of customer service experience (Exceptional fresh graduates can be considered)
Experience in customer service setup is a plus.
Willing to work on Public Holiday / Extra Working Hours
SAP System knowledge, especially in “Order To Cash” process.
Basic Understanding of EDI or VMR or Order Management Process.
Basic Understanding of Return & Rejection Process.
Strong in Analytical Skill, Problem Solving and PC Literate.
Understanding of basic business finance.
Strong leadership and decision making skills.
Demonstrated ability to handle multiple tasks.
Strong interpersonal skills and the ability to function as both a team player and a team leader, able to develop and maintain excellent working relationships, work successfully within a team environment, proactive team player, able to take charge and follow-through.
Cultural sensitivity and ability to work and thrive in a multi-cultural environment, as well as an ability to work in a matrix environment are required.
Having Flexibility and ability to adapt to an ever- changing supply chain environment and organization development driven.
Strong application and knowledge of MS Excel, Words and PowerPoint.
Primary Location Asia Pacific-Malaysia-Selangor-Petaling Jaya
Organization Johnson & Johnson Sdn. Bhd. (8275)
Job Function Customer Service Operations
Req ID: 2406198827W