Job Information
Nordstrom Workfront System Administrator, Marketing Operations (Hybrid - Seattle) in Seattle, Washington
Job Description
Who we are...
Nordstrom isn’t just another job — it’s a career. We are a leading fashion retailer that has offered the very best of what is on-trend for men, women, and children since 1901. Nordstrom is also a company revolutionizing modern retailing where we focus on our customers and how they shop in our digital-first world and in our stores. As the Workfront System Administrator within Nordstrom Marketing, you will have the opportunity to enhance our use of Workfront and aid our organization in planning, delivering, and reporting on our marketing initiatives.
A day in the life…
As the Marketing Workfront System Administrator, you will be responsible for the forward momentum, utilization, and optimization of the Adobe Workfront application. From leading a newly formed Workfront Governance Counsel, enhancing system functionality, to aiding users with better reporting, this position is a critical support role within the Marketing organization. This role reports to the Sr Manager, Marketing PMO, who supports work management and promotes the marriage of systems and processes to advance our marketing end-to-end lifecycle management.
NOTE: This position is offered as a hybrid role in the Seattle, WA. You must be willing to work in-office at the Nordstrom downtown Seattle office a minimum of 3 days/week in order to be considered for this position.
Workfront Governance: Helping drive the Nordstrom use and adoption of Workfront
Leads an internal Workfront Governance Counsel responsible for ensuring system standardization and utilization across several different user groups within Marketing and on partnering departmental teams
Supports other Group Administrators on system best practices and utilization alterations to best serve their working group while staying compliant with the governance structure
Plays a hands-on role in system implementation for system functionality modules or new/existing group rollouts
Actively partners with Adobe Workfront account support to understand the Workfront product roadmap and translate it into how enhancements or system changes can benefit Nordstrom
Outlines on an annual Workfront enhancement/update plan that incorporates new releases from Adobe paired with current functionality, but perhaps not utilized to its full capability
Serves as the single-point-of-contact for our Adobe Workfront supplier relationship related to system development and advancing utilization within the Nordstrom user groups
Partners with our internal Marketing Technology group on any architecture or support needs for Workfront
Workfront System Administration and Management: Supporting the system utilization and stability
Acts as the Workfront champion and day-to-day resource for the Marketing department
Provides technical subject matter expertise and business process knowledge to teams while gathering requirements and supporting business analysis
Actively completes system builds, configurations and development tasks for system enhancements
Evaluates user feedback submitted via the Workfront Support Queue for system changes and enhancements
Partners with Marketing Technology group to manage troubleshooting and assist in recommending solutions to system or user issues
Develops projects and reporting within Workfront to track system projects, implementations, and governance
Evaluates user feedback submitted via the Workfront Support Queue for system changes and enhancements
Partners with Marketing Technology group to manage troubleshooting and assist in recommending solutions to system or user issues
Develops projects and reporting within Workfront to track system projects, implementations and governance
Conducts regular audits on system utilization and data to increase system quality, resolve inconsistencies and correct workflow and/or system integration processes.
Workfront Process Support: Ensuring Workfront supports and compliments process for efficiency
Partners with Marketing leadership and Workfront users to map current state processes and translate into new processes workflows utilizing Workfront to aid inefficiencies
Supports capacity planning and resource management efforts to realize and reconcile labor utilization
Assists direct leader in mapping future state process and data diagrams to recommend Workfront solutions
Assists in implementing process improvements utilizing Workfront to improve workflow management
Workfront Reporting: Creating visibility and understanding of the work and resource utilization
Establishes metrics, builds reports and dashboards to aid in user workflow, portfolio/program/projects, channel project types and resource management
Performs statistical analysis on gathered data, running queries and makes recommendations
Workfront System Training: Provides training and information to the organization to solidify system understanding and further support utilization
As a part of new/updated implementations, leads the communication planning and system training across multiple user groups that include various levels of users
Crafts training materials – including but not limited to: training presentations, QRGs (Quick Reference Guides), Job Aids and training videos
Assists with new employee onboarding within the Marketing department to ensure familiarity with the Workfront system and understanding of role-specific responsibilities within the system
Adobe Fusion:
Builds and maintains complex integrations between Adobe Workfront and other enterprise systems using Adobe Fusion
Designs and develops automated workflows to streamline processes and improve data accuracy across systems
Troubleshoots and resolves issues related to Workfront Fusion integrations and automations
You own this if you have…
2+ years related professional experience in Workfront system administration
2+ year’s experience in project management or equivalent role
Bachelor’s Degree in Business, Information Technology, Marketing, or equivalent experience
Adobe Workfront System administration experience within a large organization
Ability to explain complex technical material clearly to users with varying levels of proficiency
Deep understanding of the marketing and creative workflow processes
Experience in system implementations and enhancements
Strong critical thinking, analytical and problem-solving skills
Strong willingness to learn and grow skills and abilities
Outstanding organizational and time management skills
Excellent verbal and written communication skills, including presenting to various levels within a matrixed organization
Demonstrated ability to motivate your co-workers and inspire a one-team approach
Gives and receives feedback with a positive intention
Intuitive problem solver with the ability to anticipate and action plan
Unwavering can-do attitude in a fast-paced, deadline-driven environment
Savvy and genuine negotiation skills
Challenges the status quo, champions change, influence others to change
Possess a profound curiosity and never afraid to ask “why?”
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Washington: $103,000 - $188,500 Annually
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf
About Us
We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!