Job Information
JPMorgan Chase Product Experience Lead in Seattle, Washington
As a Product Experience Lead on the Data Marketplace team, you'll be working on a data product that will transform how our customers discover, access, and use data within Chase! Your knowledge of the ways users engage with online products and tools will help create the experiences that will shape the Analytics community for years to come. You will be responsible for designing innovative customer journeys that provide a seamless, easy to use, end-to-end workflow that spans across data publishing, discovery, access, and consumption as well as user engagement features like community sharing, reviewing, and rating. You will have a keen understanding of the product's target audience and in-depth knowledge of relevant product features. You will collaborate with our product and technology teams to develop innovative concepts and your work will help drive feature requirements and roadmaps.
Job Responsibilities
Work with the Product and Technical teams, content producers, researchers, and developers to produce and improve product artifacts.
Partner with Product to aggregate, analyze, and act on customer data to improve customer engagement.
Create the end-to-end artifacts for delightful customer experiences for multiple products.
Lead usability testing, customer interviews, and customer feedback to ensure we are building customer centric solutions.
Use business requirements, competitive analysis, research findings, and your skills developing delightful experiences to help identify use cases and high-level requirements.
Required qualifications, capabilities and skills
6+ years of experience as a user experience designer, interaction designer, information architect, or similar role.
6+ years of experience designing for web-based, responsive, and accessible applications.
Bachelor's degree in design, human-computer interaction (HCI), or 7+ years equivalent professional experience.
Demonstrated functional and technical expertise with design tools such as Figma, Photoshop, Illustrator, etc.
Demonstrated proficiency in best practices for web-based application information architecture design, design patterns, usability principles, and techniques.
Demonstrated proficiency in using and contributing to (atomic) design systems, both for consistency of branding and for efficiency in code.
An available online portfolio.
Preferred qualifications, capabilities and skills
A master's degree in interaction design, human-computer interaction (HCI), or related UX degree.
Visual and graphic design experience.
Excellent written communication, presentation, and interpersonal skills. Good storytelling skills will raise the bar!
Experience conducting user research, analyzing quantitative customer data, and gathering other voice of customer data
Hybrid-60% in-office
Please note: Relocation assistance is not offered/supported for this role.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Base Pay/Salary
Seattle,WA $123,500.00 - $205,000.00 / year; Jersey City,NJ $123,500.00 - $205,000.00 / year