Campus Pride Jobs

The Basics We are seeking a skilled and experienced Business Analyst proficient in Salesforce S ales and Service Cloud and Salesforce Administration. This role will have their hands in a little bit of everything but will specialize in gathering and maintaining requirements for our portfolio of projects, assist with functional and technical design, test and evaluate new and existing technologies during concept validations. This person will also act as a liaison between stakeholders in our Sales, Marketing, Commercial Ops, and Finance organizations and work as a memb e r of the Business Systems team to ensure transparency and timely delivery of project deliverables. The ideal candidate will play a pivotal role in optimizing our use of Salesforce to enhance customer experience, streamline processes, and drive business growth. The role requires a deep understanding of Salesforce overall functionalities, coupled with the ability to translate business requirements into technical solutions. What you'll do

• Works collaboratively with the Sales Systems team, along with other groups as necessary, to ensure the requirements are understood and documented. This person will be hands-on and will need to be an expert in the Salesforce platform and be comfortable with Salesforce CPQ.
• Partner with stakeholders to shape requirements and ensure alignment with business/technology strategy and planned initiatives
• Drive the planning, prioritization, design, development and deployment of new projects & system enhancements
• Responsible for understanding business requirements, creating/grooming user stories, and partnering with the delivery team to deliver solutions.
• Leverage business knowledge and expertise to identify opportunities for process improvements; serve as a trusted technology advisor for business users.
• Coordinate and perform system testing to ensure requirements are met. Work closely with the project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off.
• Partner with business operations team members to define, plan, and execute small and medium projects, in addition to ongoing delivery of 'run the business' enhancements and fixes.

We're looking for someone with

• Bachelor's degree (or equivalent) in Computer Science, MIS, Computer Engineering or similar technical degree
• Salesforce Sales Cloud Consultant and Salesforce Administrator Certifications preferred
• Salesforce CPQ Specialist Certification or Business Analyst Certification is a plus
• 5+ years of experience as a business analyst/implementation consultant/solutions architect supporting Salesforce platform
• 5+ years of experience with declarative development on the Salesforce platform as an administrator
• Experience designing and supporting large scale, technically complex solutions on Salesforce and associated ecosystems
• Previous hands-on experience working with Salesforce CPQ and CPQ Advanced Approvals
• Good understanding of software testing with knowledge on building test plans and executing them in unit, functional and user acceptance test cycles
• Ability to excel in a fast growing/fast paced environment delivering accuracy where adaptability is imperative
• Excellent communication skills with the ability to collaborate effectively with cross-functional teams.
• Experience in Agile/Scrum methodologies is preferred
• Demonstrated understanding of Change Management processes
• Ability to balance multiple tasks simultaneously; workload will be a blend of small, medium, and large projects as well as ongoing production support

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