Job Information
Amazon Senior Program Manager - Voice of Publisher, WW Books & Kindle Content in Seattle, Washington
Description
As the WW Senior Program Manager for Voice of the Publisher, your core responsibility is to partner with publisher facing teams across Books to ensure the voice of the publisher is considered in every decision of the Publisher Experience team. The successful candidate will be customer obsessed and proficient in combining data and anecdotes to identify top pain points, measure impact, prioritize accordingly, and iterate when required.
You will be build and lead the development of a publisher experience roadmap that significantly improves the experience for publishers and clearly communicate this vision to generate buy-in on initiatives to enable delivery from product and technical stakeholders.
The ideal candidate learns quickly and easily adapts to change, is comfortable working with global stakeholders, earns trust through performance and relationship building, and communicates with and is able to influence employees at all levels within/outside the Books org, working cross functionally with tech and non-tech teams.
Key job responsibilities
• Build and run mechanisms to collect and consolidate Voice of Publisher inputs from multiple channels.
• Analyze and extract insights from consolidated Voice of Publisher mechanisms to, identify major drivers behind Publisher dissatisfaction.
• Map top Publisher pain points with ongoing/upcoming initiatives on Books and Central product/tech teams roadmaps to track progress and impact.
Report on drivers behind publisher dissatisfaction,
• Identify gaps in product/tech teams roadmaps to address major Publisher pain points and build and present to leadership a recommended roadmap with short-term mitigations and long-term plans.
• Implement mechanisms to keep stakeholders and Books leadership informed on progress on Publisher Experience initiatives.
About the team
The Publisher Experience team . This is a highly visible position that includes interactions with leaders across the organization – from senior Books leaders through vendor and product managers and software teams – to drive alignment and deliver results.
Basic Qualifications
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
3+ years of driving process improvements experience
Experience working cross functionally with tech and non-tech teams
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.