Job Information
Amazon Senior Operations Excellence Leader, Pharmacy Operations Excellence in Seattle, Washington
Description
Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and
take them as prescribed.
We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.
Amazon Pharmacy is seeking an industry proven and detail-oriented Pharmacy Process Engineer to support the Pharmacy Fulfillment Engineering team. As a process engineer, you will act as an operational leader to drive process stabilization, standardization, and continuous improvement for the pharmacy fulfillment center network. Your role is essential to establish best in class network performance across all process paths, accelerate implementation of technology advancements and to strengthen the technical acumen and process knowledge for the operational leaders across the FC network. You will utilize tools to understand process control and establish process understanding with the outcome of minimizing variation between shifts, building and region, by driving standard operating procedures to maximize efficiency and quality. You will also work closely with the Pharmacy Design Engineers to identify and define the key metrics for each of the process paths to prioritize and channel resources to address gaps in these key metrics. Your feedback based on process improvements tested and implemented in the field will be used to inform and improve future fulfillment center designs.
Successful candidates are natural self-starters who have prior process engineering experience. Our Pharmacy Process Engineers must be agile with the ability to quickly adapt strategies, plans, and solutions in response to dynamic business requirements. They also must be comfortable interfacing and driving various functional teams and individuals at all levels of the organization.
Individuals can expect 25-50% travel (variable throughout the year) based on business needs at the time.
Candidates can be hired in the following work locations:
Phoenix, AZ
Seattle, WA
Indianapolis, IN
Key job responsibilities
• Evaluate performance objectives and metrics across the network to proactively identify process improvement opportunities
• Partner with operational leaders within the pharmacy fulfillment centers to execute implementation of process improvements driving stabilization and standardization across the network
• Provide feedback to the Pharmacy Design Engineers based on implemented process improvements and other tests to improve the design of future pharmacy fulfillment centers
• Deliver coaching and process path information across network of operational leaders in the FC’s to support reduction of variation in process standards and knowledge gaps within the FC network
• Identify, explore, evaluate, justify and realize solutions that add value by improving output quality, throughput rates, capacity, system utilization, and the reduction of waste
• Develop cross-functional knowledge of pharmacy operations systems, processes, procedures, and tools.
A day in the life
50% Support with Design Engineering partnering with design engineering to come up with optimal layout for our fulfillment sites, 50% Support on the field engineering, by leveraging lean methodologies and statistical tools to be able to objectively measure operational barriers and coach team to problem solve using six sigma techniques, as wel as influence design team for layout optimization
About the team
The Pharmacy Fulfillment Engineering team is a support team for Fulfillment Operations – we own the design of our pharmacy fulfillment centers (FC’s) and act as SME’s (subject matter experts) of the pharmacy automation equipment and fulfillment process. Pharmacy fulfillment team has 3 major functions, Design Engineering, Integration Engineering and Process Engineering.
Basic Qualifications
Bachelor's degree
5+ years of directly managing and responsible for multiple large projects experience
Experience and strong technical background in relevant fields of automated or non-automated material handling equipment
Experience in Logistics, Distribution or Fulfillment processes
Experience with complex automated material handling equipment, packaging technologies, and systems and high-speed manufacturing
Ability to travel up to 50% of time to installation sites throughout North America
Preferred Qualifications
Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field
Experience in Lean Management, Six Sigma and other operations engineer tools
Experience working under pressure in a cross-functional organization
Experience in Simulation and optimization tools like FlexSim, SIMIO etc. for Discrete event
simulation and warehouse simulation modeling
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $107,600/year in our lowest geographic market up to $177,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.