Job Information
DAT Solutions, LLC Product Support Rep III in Seattle, Washington
About DAT DATis an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, and Bangalore, India. For additional information, seewww.DAT.com/company. Application Deadline:6/14/2024 The Opportunity DAT is looking for a Product Support Rep III to join our Customer Supportteam in based in Beaverton, OR. Operating within a phone queue framework, you'll be the pivotal link between DAT customers and technical solutions, promptly responding to inbound calls, emails, and chats. Your role will focus on delivering exceptional technical customer support, addressing support requests, and acting as a trusted technical advisor for DAT's supported products. This fully remote, work from home opportunity, is open to applicants who are full time residents of the following states: AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, ME, MT, MO, NC, ND, NE, NH, NM, NY, OK, OR, PA, RI, TN, TX, UT, VT, WA, WI, WV. What You'll Do Respond to inbound calls, emails and chats from customers, and deliver exceptional customer support. Respond to support requests and acts as a technical advisor for DAT supported products. Assist product development by being a voice of the customer and expressing problems, concerns, and requests. Provide training to customers on DAT products. Respond and resolve billing inquiries, maintain accurate customer information. Respond to intermediate network connectivity issues. Proactively produces Shelf articles and Salesforce Knowledge Base documents. Manage and update customer information. The Skills and Experience You'll Bring High School Diploma or equivalent required. 2-4 years of experience in customer service in a high volume call center environment. CompTIA A+ certification is strongly preferred. Why DAT? DAT is an award winning employer of choice. For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado's 100 Best Places to Work In Colorado. Medical, Dental, Vision, Life, and AD&D insurance Parental Leave Up to 20 days of paid time off starting in year one An additional 10 holidays of paid time off per calendar year 401k matching (immediately vested) Employee Stock Purchase Plan Short- and Long-term disability sick leave Flexible Spending Accounts Health Savings Accounts Tuition Reimbursement Program Employee Assistance Program Additional programs - Employee Referral, Internal Recognition, and Wellness Free TriMet transit pass (Beaverton Office) Competitive salary and benefits package Work on impactful projects in a cutting-edge environment Collaborative and supportive team culture Opportunity to make a real difference in the trucking industry Employee Resource Groups For Colorado-based cand