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Now Brewing – manager, Retail Communications ! #tobeapartner

Retail Communications is the internal communications team responsible for delivering communications that inform, inspire and engage partners within the retail organization. Part of the broader Partner Communications team, this highly cross-functional group works with subject matter experts across Starbucks to drive storytelling and deliver the latest information and updates, in a clear, concise, transparent and deeply human way, always through the lens of Our Mission and Values. Each communication we deliver is an opportunity to provide our store partners with the context and clarity they need to be confident in their roles, while ensuring they feel seen, heard and valued as a partner.

As a manager on our Retail Communications team, you will be responsible for developing and delivering best-in-class internal communications targeted at all levels of our retail/store partner audience. You will lead, advise and execute plans that elevate retail partner voices and play a key role in partner engagement, advocacy and culture through listening, transparency, empathy and action.

What you’ll do:

Manage retail partner campaigns in partnership with external, digital communications, enterprise communications, events and more. This includes identifying campaign objectives and key messages, defining thoughtful strategies to deliver those messages and partnering with stakeholders to bring timely deliverables to life across communication channels. You’ll align on plans, know when and how to bring your leaders along, and ensure seamless execution.

Draft, edit and facilitate reviews of planned and unplanned communications as well as issues management. This includes helping quickly triage, develop messaging, outlining clear actions and instructions for our retail partner audience.

Create dynamic and engaging communications and content for retail partners and leadership. Our retail leaders are busier than ever, and we’re looking for someone who understands their roles and duties, can work fast, and develop short, engaging messaging that work for them.

Use partner sentiment, insights and data to inform your plans and ensure continuous improvement.

Work in a non-hierarchical manner to build relationships, ask questions, bring forward well-informed ideas, and learn from your team. You’ll leverage the foundation of strong relationships you build to help move work forward.

Serve on our on-call rotation for select weekends or weeks to help write and publish emergency communications, working with team members across U.S. time zones

What you’ll need:

You are an exceptional writer with a strong communications background. You can decode “corporate speak” and write brief, clear and persuasive communications that engage our audience and reduce confusion.

A deep curiosity and passion for the retail partner experience. The ideal candidate understands the right voice and tone necessary for our partner audience and has a demonstrated understanding of Starbucks and its retail business.

Natural disposition to work with urgency and limited guidance from your supervisor.

Desire to learn from your success, failures and from the experience of others.

Comfortable working with a hybrid team.

How you’ll work:

Collaboratively and cross-functionally. You’re known for your ability to influence without authority.

Efficiently. You often manage multiple projects while maintaining superior attention to detail.

Confidently and proactively. You can quickly adapt to changing priorities. You effectively manage time, prioritize tasks, work independently and maintain confidentiality.

You write concisely, and quickly – this is key.

Inclusively and with humility. You encourage diversity of thought and gather feedback judiciously, and you know when to adjust your approach and when to follow your initial vision. You bring others along and over-communicate so your leaders and teams can support you.

Requirements :

Bachelor’s degree and at least 5 years of communications, operations or change management experience preferred, ideally in a fast-paced communications, campaign or retail setting.

Minimum 2 years serving in a decision-making or audience subject matter expert role on cross-functional teams and projects.

Strong writing, presentation, verbal communication and collaboration skills.

Join us and inspire with every cup. Apply today!

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com (file:///C:/Users/rofunk/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/EHRXPAYM/starbucksbenefits.com) .

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com .