Job Information
Amazon Manager, Recalls Logistics Service in Seattle, Washington
Description
We are looking for an experienced Risk Manager to join our Regulatory Intelligence, Safety and Compliance (RISC) team and lead a team of 5-6 geographically dispersed Risk Managers supporting our newly launched Recalls Logistics Service (RLS) offering. The ideal candidate will have a demonstrated ability developing and improving a global program, including developing a strategic roadmap to ensure the right policies, procedures, resources, audit, and reporting mechanisms are in place. You will partner and consult with domestic and international business, legal, finance, and technical teams to scale the program globally, develop robust mechanisms and launch new product features. This is an exciting opportunity to work in a highly visible space and be part of a vibrant and fast-growing company!
Key job responsibilities
The successful candidate should have strong business and communication skills, able to influence senior stakeholders via data-driven and actionable insights, and capable of working independently in an ambiguous environment.
The successful candidate will also:
Manage a growing team of risk managers
Responsible for setting the vision, direction and execution of all key deliverables for the WW RLS program
Develop and implement solutions to mitigate risk and improve our recalls processes, tools, and customer experience
Maintain up-to-date knowledge and solid understanding of the recalls process and the NA regulatory landscape as it pertains to product safety
Continuously identify industry best practices and contribute to the improvement of the program
Plan and conduct periodic business reviews with leadership team
Embrace the use of data analytics to increase value and reduce costs to serve
Manage several large high profile projects simultaneously with precision and accuracy
Influence roadmaps, business & technology decisions.
Develop key metrics and performance indicators to track progress against business objectives and measure results
About the team
Our goal is to establish Amazon as the world's most reliable shopping platform for safe and compliant products. We are committed to shielding customers from unsafe, illegal, controversial, or policy-violating products, while enabling our Selling Partners to offer a wide range of safe and compliant products. This role is part of the Recalls vertical, which aims to protect Amazon customers from recalled or unsafe products. We do this by removing these products from the market and supply chain quickly and delivering a best-in-class customer experience for notification and remedies after purchasing a product with a potential safety defect.
We are open to hiring candidates to work out of one of the following locations:
San Diego, CA, USA | Seattle, WA, USA
Basic Qualifications
Bachelor’s Degree
8+ years' experience in risk management, program management, or legal
Previous experience leading large teams to high levels of performance
Excellent oral and written communication skills including the ability to clearly communicate complex and technical subject matter to a diverse group of stakeholders
Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and evaluate outcomes
Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
Previous experience creating and contributing to strategic planning processes
Previous experience owning a complex risk program, cross functional projects, multiple priorities and work streams
Knowledge of the US regulatory landscape pertaining to recalls and product safety standards
Preferred Qualifications
Bachelor’s Degree in business, finance, engineering, operations, logistics, supply chain, regulatory, risk management or related field
JD, MBA, MS or MA (Logistics, Supply Chain, Engineering, Retail, Manufacturing, Law, Public Policy, or Equivalent)
10+ years' experience in program management, risk management, or legal
Project Management Professional (PMP) or equivalent certification
Experience at consulting firms or equivalent
Experience working on legal, regulatory, or compliance related initiatives
Knowledge of the US regulatory landscape pertaining to recalls and/or product safety standards
Demonstrated track record of thought leadership related to product safety
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,600/year in our lowest geographic market up to $198,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.