Job Information
First American Title Insurance Company Escrow Operations Scheduler - Remote in Seattle, Washington
Who We AreJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We DoCome join First American, where we recognize our true worth is our people. We are looking to add an Escrow Operations Scheduler - Remote to our growing team. In this role you will work in a dynamic, fast-paced setting supporting notary scheduling and overall order management. This role communicates with our users via the Snapdocs Scheduling platform and will function as a liaison between First American and our notary community. A top-notch Escrow Operations Scheduler will demonstrate excellent time management skills, is self-motivated and is passionate about providing positive experiences for our users. Some of your responsibilities will include: Scheduling notaries for in-person signing appointments Managing the communication between title, notaries, and consumers to ensure each signing is completed successfully and updating order details per instructions provided by our users Performing outbound customer communications via phone as time sensitive issues arise Collaborating with our users to resolve common issues that occur during the duration of a scheduling order and escalating to a Lead when necessary Providing phone and email support for our users About you: High school diploma required Requires a minimum of 1 - 2 years of customer service experience Strong written & verbal communication skills Ability to multitask, stay focused and self-manage in a fast-paced team environment where change is prevalent Detail oriented Ability to learn new computer system applications Empathetic & patient; can see things from others perspective, especially when problems arise Positive with a natural drive to help people, must be customer service oriented Curious and have a learning mindset, eager for feedback Pay Range: $15.18 - $23.00 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages