Job Information
Alight Solutions LLC Customer Success Executive in Seattle, Washington
Customer Success Executive Are you passionate about building relationships and ensuring company success? Do you love collaborating across teams to deliver customer success? Our Story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role The Client Success Executive will be accountable for the overall management of their book of business. They are responsible for strategic direction of assigned clients, client satisfaction, retention, and engagement of Alight products. Develop relationships with key decision makers within existing clients to successfully show value. Responsibilities * Guiding clients, by recommending and executing best practices for products. Seamlessly interface, while gaining trust of individuals at all levels of client organization. * Leading the renewal strategy development, packaging, presentation, and negotiation activities to retain clients. Responsible for leading the pre-renewal internal strategy meetings on behalf of Navigation. Identify issues, needs, opportunities, threats, and alternatives to be proposed. Partner with other enterprise leaders on renewal strategies for clients with multiple products. * Working collaboratively with the Client Success Manager to ensure the day-to-day relationship management activities. Additionally, they are responsible for ensuring product progresses on schedule and with prescribed standards. * Establishing and/improving positive strategic relationships with client team and executives where applicable. Own development and execution of strategic client business cases and reporting delivery to clients and broker/consultant partners. * Providing development, execution, and problem solving to define solutions to increase and/or maintain engagement rates in Products. * Assisting leadership in mentoring team members to ensure best practices are followed by other Client Facing associates. Leverage others and acting as a leader in all interaction with team members and other enterprise associates. * Managing client concerns by coordinating involvement of internal resources to maintain satisfaction, retention, and client performance goals. Provide creative solutions to client problems that support ROI/VOI/performance-based initiatives. Identify areas for process improvement and leverage Client Success leadership to execute * Conducting formal review meetings with clients to review performance. Additionally, identify and solve any Client concerns, and discuss opportunities and new ideas * Assisting in the new business process to help scope and estimate work for existing and future clients. Partner with Strategic Account Executive (if assigned) to accomplish this Requirements * 10+ years of success in account management/client success within either a carrier, consulting/brokerage firm or healthcare vendor. * Demonstrate successful track record managing