Job Information
DAT Solutions, LLC Carrier Success Manager in Seattle, Washington
About DAT DATis an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, and Bangalore, India. For additional information, see. Application Deadline: 5/6/2024 The Opportunity DAT is looking for a Spanish/English Bilingual Customer Success Manager to join our outstanding Inside Sales team, headquartered in Beaverton, OR. Candidate profile You'll bring your background in the transportation industry, along with your experience in product training and customer communication skills to this critical role. This is your opportunity to make a major contribution to customer success and retention with a SaaS company that has been at the forefront of freight analytics for over 45 years. This can be a fully remote, work from home opportunity, we're open to applicants who are full time residents of the following states: CA and OR What You'll Do Deliver customer onboarding, product training, product support and proactive communication to DAT carrier customers. Manage accounts and keep customers abreast of new features and enhancements. Be the "voice of the customer" to Product Management, Sales and Product Support. Prospect by establishing rapport with customers to identify needs and opportunities. Exceed net revenue growth quota by upselling customers on additional service packages. Build comprehensive customer profiles, with details on scope, growth, targets, and measurements for success. Be your customers' main point of contact at DAT. The Skills and Experience You'll Bring Must be bilingual in Spanish/English Highly effective account manager who will build and maintain relationships with customers in a B2B environment. Deep understanding of the freight and logistics industry. Strategic thinker with demonstrated experience developing profitable relationships with customers. Detail oriented and adaptable multi-tasker who can manage multiple projects in a fast-paced environment. Why DAT? DAT is an award winning employer of choice. For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado's 100 Best Places to Work In Colorado. Medical, Dental, Vision, Life, and AD&D insurance Parental Leave Up to 20 days of paid time off starting in year one An additional 10 holidays of paid time off per calendar year 401k matching (immediately vested) Employee Stock Purchase Plan Short- and Long-term disability sick leave Flexible Spending Accounts Health Savings Accounts Tuition Reimbursement Program Employee Assistance Program Additional programs - Employee Referral, Internal Recognition, and Wellness Free TriMet transit pass (Beaverton Office) Competitive salary and benefits package Work on impactful projects in a cutting-edge environment