Job Information
Amazon Books Risk Program Manager, Amazon in Seattle, Washington
Description
Amazon Kindle Content is seeking a Books Risk Management (BRM) Risk Program Manager to manage programs, process improvements, etc. for the BRM Risk space. This is an exciting opportunity to help resolve broad-scale, risky, and highly visible issues that impact authors and publishers.
BRM Risk PM’s are highly motivated and work autonomously with a capability to manage multiple, large-scale issues effectively. They use excellent verbal and written skills to strategize and proactively drive solutions with internal stakeholders that fix and improve the author experience. The environment is fast-paced, ambiguous, and challenging with priorities that are constantly changing.
Key job responsibilities
• Execute tasks as part of Risk Programs.
• Partner with internal stakeholders to drive root cause analysis on broad-scale and high-risk issues.
• Establish and maintain relationships with key global stakeholders to ensure program activities and initiatives are aligned with business requirements.
• Independently strategize and drive solutions with internal stakeholders to reduce business risk and improve the customer experience.
• Capture requirements from various stakeholders on all Escalations owned program changes.
• Assess known and emerging risks and threats within Books that directly impact the customer and Amazon business operations.
• Monitor execution of fixes and feature changes to ensure the delivery is in line with the expected outcome and target date.
• Proactively communicate clearly, concisely, and consistently with all stakeholders through various channels including ongoing program status reports.
• Partner with Legal, PR, ECR and CRM Operations leaders to develop or improve BRM operational processes and policies.
• Maintain quality of products through continuous measurement of impact, program and product effectiveness and suggest improvements.
• Lead war-room calls to triage high-risk issues quickly with internal stakeholders.
• Research and recommend innovative technology solutions to manage complex threat and risk situations.
Basic Qualifications
6+ years of compliance, audit or risk management experience
Knowledge of Microsoft Office products and applications at an advanced level
Bachelor's degree or equivalent
Preferred Qualifications
Project Management Professional (PMP) or equivalent certification
Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
Master's degree or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.