Job Information
Northwest Center Amazon - Sr. Manager Reception Program for Northwest Center Services in Seattle, Washington
Northwest Center has been a vendor at Amazon for over 20 years. The NWC-@-Amazon division has grown to over 360 employees, providing a wide variety of customer service support on Amazon's thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon's campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center's mission of inclusion.
A day in the life of a Sr. Manager for the Reception Program looks like...
You will provide leadership and strategic direction while driving for continuous improvement for our managed program and ensure our deliverables align with goals and service level targets. Our Senior Reception Manager will oversee a customer-centric reception team of over 150 employees, spanning across the nation, and will primarily focus on guiding and directing our geographic managers.
Success in this role requires a results-driven, collaborative, and creative leader who can engage with cross-functional teams while managing multiple initiatives to achieve set objectives. This position combines project management with change management and execution in a high-profile, customer-service oriented environment. Strong communication skills are necessary for conveying decisions, plans, goals, and strategies to both internal and external stakeholders. You will interact with all levels of the organization, from Executives to front-line staff.
This is a wonderful opportunity to join a growing team that is a part of a mission that benefits our communities. If you have a passion for this type of work, we look forward to meeting you! Schedule: Monday -- Friday; 7:30 am -- 6:00 pm (Hours will vary) Location: Puget Sound (Seattle, Bellevue, Redmond & Kirkland) Starting Salary: $135,408.00 -- $155,771.00 per year + Relocation Package Available | Full Salary Range: $135,408.00 -- $176,092.00 per year
*What we can offer: *
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25 per month
- Student Loan Contribution Program - $50 per month
- Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here:?http://www.nwcbenefits.com/{rel="nofollow"}* *
Key responsibilities / Essential Functions
*People *
Responsible for leadership level development through individualized goal creation and training plans to ens