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Summary About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at Schofield Barracks, Hawaii. Responsibilities Performs installation, programming and maintenance of the Electronic Switching System (ESS) central office and associated telephone equipment. Reviews Request for Service (RFS) to enable the development of a DISA Direct Order Entry document; enter Service Request (SR) into the Joint Hawaiian Information Transfer System (JHITS) via the JHITS Service Agent (JSA) terminal. Provides advice to supervisor on the adequacy of available support capability or other unique requirements for maintenance of installation information and processing system. Responsible for the maintenance and compliance of the Telephone Services Contract and a variety of other networking circuitry services provided by contractors. Coordinates directly, or through subordinates, with support, such as tactical/fixed equipment interface, telephone directories, supplies and equipment. Performs quality control inspections and various testing procedures to ensure contractor compliance with all contract provisions. Serves as the operator of the VoIP system: duties including provisioning IP phones, Unity voice mailboxes, performs Moves, Adds/changes, reset voice mail PINs, install license files, monitor database status, monitor server status, monitor backups. Performs back-up and data recovery services IAW internal SOPs. Provides technical assistance to customer to resolve VoIP and ECVoIP operational issues. Requirements Conditions of Employment Qualifications This position is in the (Professional) Work Category at the (Full Performance) Work Level within the CES Occupational Structure. Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Army Cyber Excepted Service (CES) Employee Current Army Defense Civilian Intelligence Personnel System (DCIPS) Employee Current Civilian Employees of the Organization Applying to Cyber Excepted Service (CES) Positions Current Department of Army Civilian Employees Current DoD Cyber Excepted Service (CES) Employee (non-Army) Current Permanent DoD Civilian Employee (non-Army) Applying to Cyber Excepted Service Positions Non-Department of Defense (DoD) Transfer Applying to Cyber Excepted Service Positions Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes evaluating, analyzing, developing, managing, or improving communications systems, procedures, and requirements that demonstrate knowledge of current developments and trends in communications concepts and technology; reviewing Request for Service (RFS) to enable the development of a DISA Direct Order Entry document, enter Service Request (SR) into vendor terminal, and Local Service Requests (LSR) for proper submission, ensuring compatibility of equipment, cable facilities are available, and the necessity for circuits/equipment; provisioning IP phones, Unity voice mailboxes, performs moves, adds and changes, reset voice mail PINs, install license files, monitor database status, monitor server status, monitor backups; provide technical assistance to customer to resolve VoIP and ECVoIP operational issues; review work/service orders from customers to identify problem, determine requirements and ensure contractors provide most cost-effective and proper service; installs, programs, and maintains the Electronic Switching System (ESS) central office and associated telephone equipment. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications. Additional Information If you are a current federal career/career-conditional employee, you will be placed on an excepted appointment. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(CP) 34 - Information Technology Management Career Field position. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. Mission Essential. This position is designated mission essential. Position is required to ensure continued performance of mission essential functions and meets the mission essential as prescribed in DoDI 3020.42. Incumbent must report to work in emergency situations (e.g., government shutdown, severe weather conditions, air pollution, power failures, interruption of public transportation), and other situations in which significant numbers of employees are prevented from reporting for work. Department of Defense 8140-M requires every full and part-time military service member, defense contractor, civilian and foreign employee with privileged access to a Department of Defense system, regardless of job series or occupational specialty, to obtain a commercial certification credential that has been accredited by the American National Standards Institute (ANSI). The approved base line certification for this task requirement is IAT Level II certification of DoDD 8571.01, and the incumbent must achieve IAT Level II certification within six months or less of entrance on duty. This position is eligible for certification IAW DoD 8570-01-M, 12/19/05.