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ServiceNow, Inc. Staff Data Center Operations Engineer in Sao Paulo, Brazil

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

What you get to do in this role

As a Senior Data Center Operations Engineer, you will be a member of the Service Engineering team that is responsible for global infrastructure design, standards and architecture.

  • Use your expertise in data center operations to engineer, implement, communicate, execute and streamline processes including security, asset management, deployments, infrastructure design, and hardware break- fix.

  • Develop, document and evangelize a catalog of standards and best practices for data center operations.

  • Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.

To be successful in this role you have:

  • Minimum six years of experience in data centers operations with a record of increasing role responsibility.

  • Deep technical understanding of data center facilities and infrastructure including power, HVAC, cable plant, rack management and security.

  • Working knowledge of networking/server architecture and hardware.

  • Experience managing vendors in a data center environment.

  • Process oriented and experienced in process development.

  • Strong analytical skills with the ability to multi-task several unrelated issues.

  • Excellent documentation skills with particular emphasis on technical processes and standards.

  • Knowledge and experience in ITIL process methodologies (certification a plus).

  • Proven ability to function independently in ambiguous situations with a record of success.

  • Proven ability to lead cross-functional teams in highly-technical, multi- disciplined projects.

  • General understanding of capacity planning and budget forecasting

  • Fluent in Portuguese and English

  • Bachelor’s degree Computer Science, Electrical Engineering, related field or equivalent experience.

  • Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 (tel:(408)%20501-8550) , or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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