Job Information
ConvaTec HR Operations Generalist (English-Portuguese-Spanish) in Sao Paulo, Brazil
About Us
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com
We are seeking a dedicated and detail-oriented Workforce Administration Operations Assistant to join our Human Resources Service Delivery team. As an WFA Operations Assistant, you will play a vital role in supporting various aspects of workforce administration, payroll activities, and addressing employee queries. You will support processes for employees based across numerous geographical locations and at all levels of seniority within the organization.
As part of your role, key responsibilities include:
Respond promptly to employee inquiries regarding payroll, benefits, leave policies, and other HR-related matters, providing excellent customer service and guidance.
Support Workforce administration processes, such as hiring, onboarding, offboarding, promotions, personal data changes etc., ensuring all necessary paperwork and documentation are completed accurately and in a timely manner.
Assist in managing and maintaining accurate employee records, including personal information, attendance, leave balances, and other relevant data.
Support other HR colleagues and participate in continuous improvement for the Workforce administration processes, identifying opportunities for improvement and supporting the implementation of solutions when applicable.
Contribute to HR projects and initiatives aimed at enhancing HR processes and employee experience.
Who you will be working with
- You will be part of the Workforce Administration Service Delivery Team and collaborate closely with other HR service teams, HR Business Partners, and Regional People Partners to deliver services to our HR population, Managers and Employees.
What we are looking for in our successful candidates:
Previous experience using HR systems and customer service tools (Workday, Service Now) is preferred.
Good computer skills (MS 365, MS teams), particularly Excel.
Detail-oriented mindset with strong analytical and problem-solving abilities.
Good communication skills, ability to adapt to different styles and at different levels to effectively address employee queries and communicate HR policies.
Proactivity and an “own it” mindset.
A collaborative and team-oriented approach with a willingness to learn and adapt to evolving HR practices.
Ability to demonstrate an appreciation and understanding of cultural differences.
A customer-first mindset to fit with our “forever caring” brand.
Experience with Workday, Service Now preferred
Language skills required
Good written and spoken English is essential.
Good written and spoken Portuguese is essential.
Good written and spoken Spanish is essential.
Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it.
This is stepping up to a challenge.
This is work that’ll move you.
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Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com .
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!