Job Information
Oracle Business Analyst in SAO PAULO, Brazil
Job Description
We are looking for a highly motivated, results-oriented person to orchestrate processes and practices related to people productivity & effectiveness as well as customer satisfaction. This position will be part of Business Operations area, which support, advice and guide sales areas with knowledge, best practices and clear processes to achieve business goals.
Qualifications:
Experience in leading initiatives promoting sales effectiveness and productivity driving a high-performance environment
Proven record of accomplishment being part or leading customer satisfaction processes related to measure NPS. Besides, understand and drive actions plans oriented to increase customer satisfaction based on customer´s needs and organization priorities.
Proven robust project managing skills: Planning, coordinating and keeping multiple tasks/projects on track, orchestrating and working with cross-functional stakeholders in different time zones, identifying and aligning internal resources as needed, while delivering results timely.
Great problem-solving skills and easily navigating complexity and ambiguity in a fast-paced environment
Demonstrated collaboration skills that require influencing peers and leaders to embrace best practices and align goals
Strong communication & presentation skills to engage internal customers with initiatives and tasks to be achieved
Ability to design, understand and manage data visualizations and Excel
experience in customer and/or people programs from operational point of view
Preferred experience in IT sector
Based in Sao Paulo
Nice to have: Intermediate to Advanced English and Spanish language
Responsibilities
Tasks:
Understand, develop and lead programs to increase performance and productivity of sales people, driving improvement action plans as needed
Know, manage and execute processes related to customer satisfaction surveys, including understanding results and generating customer satisfaction´s improvement roadmap
Orchestrate and gain advocacy from stakeholders and internal partners working as one team to achieve results
Expertise to generate valuable insights from data that contributes to take informed decisions and define priorities with stakeholders
Identify and leverage best practices from peers in other regions. Propose and bring innovative ideas to do better people & customer initiatives.
Assure results of each initiative that is being lead with a short-time delivery mindset (quarterly)
Deliverables:
Bring operational efficiency and sales productivity best practices (patterns / models)
Drive data-driven decisions both people performance and customer delightful initiatives
Effectively governance of different areas, stakeholders, resources and internal customers connecting them to achieve results
Successful engagement of sales people on programs developed
Identify and implement scalable practices and processes regarding people productivity & customer satisfaction that bring value to different countries part of Latin American region
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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