Job Information
General Motors Customer Support Center Agent in Sao Caetano do Sul, Brazil
Job Description
A pessoa que ocupa a função deve ter uma compreensão completa dos princípios e conceitos básicos relacionados aos serviços de pessoas.
Entre suas principais funções estarão :
Atende empregados, ex-empregados e solicitações de áreas internas para dúvidas e solicitações relativas a Recursos Humanos (por telefone, chat, e-mail e portal);
Input e conferência de dados em sistemas de Recursos Humanos;
Acompanhamento de casos complexos, escalados para nível II;
Atualização da base de conhecimento
Atingir métricas estabelecidas globalmente - quantitativa e qualitativamente;
Identificar oportunidades nos processos e fluxos e buscar continuamente a melhoria contínua da operação.
Additional Job Description
Requisitos:
Curso superior completo ou em curso (finalizando);
Experiência anterior em atendimento (desejável);
Idiomas: inglês avançado (desejável) e espanhol (desejável);
Pacote Office intermediário.
Competências:
Perfil analítico/ muito atento a detalhes;
Hábil comunicador - para atendimento;
Capacidade de trabalhar sob pressão e multitarefa;
Habilidade de digitação durante atendimento;
Trabalho em time;
Foco no Cliente - atuar para solucionar e direcionar as dúvidas complexas;
Orientado para resultados e alta produtividade.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
Our Company (https://search-careers.gm.com/en/working-at-gm/)
Our Culture
How we hire (https://search-careers.gm.com/en/how-we-hire/)
Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
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The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.