Job Information
General Motors Connected Vehicles (OnStar) Data Analyst in Sao Caetano do Sul, Brazil
Job Description
Hybrid: Work physically at General Motors 3 times per week (TUE-THU)
Role:
We are seeking customer-focused professionals to join our Connected Vehicles team at General Motors (OnStar team). As a crucial part of our mission, these positions offer a unique opportunity to shape the customer experience in an innovative and dynamic environment. Join us to be part of the connected car revolution and make a difference in the future of mobility!
Main responsibilities are:
Handle end-to-end OnStar Tickets (tickets raised via Call Center to solve customer complaints) and act proactively to avoid customer impact.
Monitoring OnStar service´s health in general.
Daily vehicle transactional activities monitoring, driving performance improvements via changes to the Hardware/Wireless Network/BackOffice.
Manage interactions with other OnStar areas (for ex. Call Center and Carrier Teams).
The role demands a professional to be part of a rotational basis schedule “On Call” (24x7 accessibility via phone).
Additional Job Description
Qualifications and Skills (Mandatory):
Complete graduation, desirable in areas such as Engineering, Statistics, Computer Science or related.
Fluent English communication skills (speak/listen/read/write)
SQL and data extraction / preparation.
Power BI knowledge (and others BI tools desirable) and overview data visualization.
Analytical thinking.
Problem resolution end-to-end capability.
Strong customer focus (responding tickets daily basis).
Ability to understand critical business requirements and their technical implications on IT Systems and interfaces.
Ability to identify repetitive tasks and make them automated processes & routines.
Monitors & dashboards´ daily continuous improvement.
Preferred Qualifications:
Basic Spanish communication skills.
Experience in Hadoop, Microsoft Azure and Python would be considered a differential.
Experience working with Telecom industry: Equipment/software vendors, Carriers (Cellular services providers),
Knowledge of Celular telecomunication technologies (3G, 4G LTE, VoLTE).
Automotive industry.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
Our Company (https://search-careers.gm.com/en/working-at-gm/)
Our Culture
How we hire (https://search-careers.gm.com/en/how-we-hire/)
Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
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The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.