Job Information
Carrier Factory IT Operations Regional Leader in Santa Catarina, Mexico
Country:
Mexico
Location:
LOC5001: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 Mexico
About the role
The Regional Operations Leader for Carrier AMER will be a regional leader for the Service Delivery organization responsible for supporting and enhancing factory technology in all Carrier factories across the Americas. The role will consistently interface with the teams in service delivery and other infrastructure towers to achieve consistent support across the region. This role reports to the Regional Service Delivery leader.
Key Responsibilities:
As a Mgr, Infrastructure Svcs, you’ll be responsible for:
Lead a team of contracted digital professionals operating geographically spread across the regions located in each major factory to ensure an appropriate connection to the business users to promote effective understanding of the business needs.
Define the requirements to promote an effective factory support experience from a digital infrastructure perspective for specific roles across PC needs, support model, and mobile requirements
Key deliverables will include outlining the support solutions to meet the factory needs. Specifically, the role will require evaluating support solutions to meet a defined goal based on customer requirements.
An active participant in Carrier wide projects to ensure a world-class performance and compliant factory infrastructure
Running projects to enhance support models and maintain technology currency to promote a stable factory infrastructure experience
Provide recommendations on sizing of equipment and other technology usage based on business needs and current usage. Manage projects associated with required upgrades based on analysis.
Work in conjunction with the various infrastructure towers to assess the feasibility and cost of specific solutions to meet the factory needs.
Validate the support model based on different locations and business needs to ensure appropriate support is available, when needed
Understand the budget impact of support model changes and make decisions based on appropriate business value
Engage additional vendors as needed to ensure appropriate support is provided for all business infrastructure needs
Serve as an escalation point for factory support needs and urgent items
Requirements
We are looking for people who are a strong team player and must be able to adapt his/her communication style to work successfully. If this is you, get in touch.
As a minimum you must have:
7 to 10 years of demonstrated success in leading complex IT Projects
Solid problem solving and analytical skills
Solid digital infrastructure fundamentals
Strong project management skills
ACE/Six Sigma trained/certified
Strong attention to detail
Proactive and high energy
Demonstrated ability to excel in a global matrix organization
Strong interpersonal written/verbal communication skills
Ability to manage and prioritize multiple tasks
Champion the enterprise initiatives and business change
Coordinate numerous activities simultaneously.
Travel up to 25%
Solid problem solving and analytical skills
Solid digital infrastructure fundamentals
Strong end user support background
Strong project management skills
Background/experience in deploying technical solutions
Excellent communication (written and Verbal) skills and strong interpersonal skills,
A strong understanding of Microsoft technologies, including Windows, Active Directory, MS Office,
A good understanding of security technologies.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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