Job Information
Carrier Cloud Operations Consultant in Santa Catarina, Mexico
Country:
Mexico
Location:
LOC5001: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 Mexico
We are seeking a motivated individual with a drive to be on the cutting edge while helping change the culture towards a more nimble and agile methodology leveraging next generation cloud technology platforms.
Deploy world class technology and streamlined processes to improve the global commercial Digital Technology environment.
Oversee a large portfolio of operational activity
Participates in sprint planning, daily stand-ups, sprint reviews to drive progress.
Create documents that specify strategy, assessment, or design in a way that delivers obvious value to the client and is understandable by any stakeholder
Articulates architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms including a working knowledge of different architectural frameworks that may be used by our clients
Experience with automation to deploy and manage infrastructure, database and networking architectures for Internet-scale applications
Good understanding of Scrum, Lean, XP, Kanban and other agile architecture techniques
Technical Skills Desired
AWS
Cloud Storage
Cloud Migration
Cloud Disaster Recovery
Azure
The successful candidate will have strong organization and communication skills with a background of delivering infrastructure projects of varying technologies in an enterprise environment. A strong working knowledge of Microsoft Azure, Active Directory and AWS platforms is required.
Job responsibilities include:
Help to define hosting strategy and solutions leveraging enterprise and cloud environments that align with business entity objectives
Deploy world class technology and streamlined processes to enhance the global commercial Digital Technology environment.
Coordinates and reports operational metrics on a recurring basis (week/month/quarter)
Identifies trends and assess opportunities to improve processes and execution.
Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving partners and call out to appropriate level when required.
Assesses a variety of situations and provide transparency to team and partners.
Establishes and maintains credible, professional relationships with clients, internal delivery partners, and external vendors.
Solicits and responds to feedback while gaining dedication and support.
Identifies training requirements and devises training programs to ensure operational readiness
Stays up to date on industry regulations, trends, and technology.
Coordinates with management to ensure all operational, administrative, and compliance functions within the team are being carried out in accordance with regulatory standard methodologies.
Experience/Qualifications
Minimum of 5 years of experience in IT operations & support
Demonstrates strong technical aptitude, project management, and communication skills
Experience working in a multi-cultural environment with a global team.
Experience working with managed service provider models.
Outstanding verbal and written communication skills
Excellent attention to detail
Excellent interpersonal skills, works well with teams and managing conflict
Highly-motivated, self-directed, and able to effectively lead efforts including the delivery of complex projects with multiple stakeholders
Demonstrates proficiency in IT areas of analytical thinking and innovation
Demonstrates leadership and collaboration skills, and the ability to succeed in a fast-paced, environment
Strong troubleshooting skills and demonstrates ability to perform root cause analyses
Strong working knowledge of ITIL principles and ITSM
Current understanding of industry trends and methodologies
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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