Job Information
Robert Half Customer Success Specialist in Santa Barbara, California
Description
We are offering a contract to hire employment opportunity for a Customer Success Specialist in Santa Barbara, California. This role is in the real estate industry where the specialist will be responsible for assisting customers, processing rental applications, addressing tenant inquiries, and maintaining an organized workspace.
Responsibilities:
• Aid customers who walk in with their queries and concerns
• Contribute valuable inputs in weekly leasing status meetings
• Process rental applications which include running credit reports and verifying rental history and employment
• Communicate with rental applicants regarding approval or denial of applications
• Draft rental agreements and addendums, and schedule lease signings and resident move ins
• Oversee parking agreements and rentals
• Maintain a neat and organized workspace and lobby
• Understand relevant policies and apply them in various situations
• Work collaboratively as part of a team
• Carry out additional duties as assigned by the supervisor.
Requirements
• Proficient knowledge of rental properties and their management.
• Proven experience in a customer service role, ideally within the property sector.
• Excellent communication and interpersonal skills to build strong relationships with clients.
• Ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving skills to address customer issues and ensure their satisfaction.
• Proficiency in using computer software and applications related to customer service and property management.
• Ability to work independently as well as collaborate with a team.
• High attention to detail and commitment to providing high-quality service.
• A positive attitude and the ability to handle pressure in a fast-paced environment.
• Flexibility to adapt to changing circumstances and business needs.
• Willingness to continually learn and improve skills related to the role.
. Bilingual in Spanish a plus but not required
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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