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Western Union Customer Analytics Consultant in Santa Ana, Costa Rica

Customer Analytics Consultant – Santa Ana, Costa Rica

Do you want to use your Leadership skills & experience in a fast-moving environment that is evolving for the better? Do you have the ambition to be part of Customer & Agent Insights who will contribute to the effectiveness of the Voice of the Customer and Agent team by integrating initiatives with the broader goals of the company? Join Western Union as the Costumer Analytics Consultant.

Motivated by our values: purpose-driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen

Better requires process discipline and simplification

Being our Business Analytics Consultant will make you craft & review business recommendations/ proposals that are aligned with long-term growth strategy. Flawless execution and attention to detail to drive data-based insights across multiple touchpoints are bare minimum pre-requisite for this position You will lead a role that executes upon strategic customer initiatives, leverages data-based insights to drive/track improvements across multiple touchpoints, channels, products, processes, and vendors.

For such a pivotal role, it’s best that you have a bachelor’s degree, with master’s qualification as a bonus. 4+ years of experience in the Data Analytics/Science domain and strong skills in data manipulative & modeling technology (SQL, PowerBI, R, Python) are required. Hands on data analytics capability along with the ability to weigh in strategic considerations & operational/financial realities to make practical prioritization recommendations. Ability to communicate in cross cultural environment (which makes English proficiency a must have), creating relationships and influencing stakeholders, are the key soft skills to succeed.

You’ll have the opportunity to demonstrate your knowledge and related hands-on experience for Data Modeling to meet the need of organization’s IT systems by maintaining data integrity and eliminating redundancies.

Ability to communicate in cross cultural environment, reacting relationships and influencing stakeholders, are the key soft skills that will help you to succeed in this role,

Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

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