Job Information
Adecco US, Inc. Technical Service Representative - Customer Support in Santa Ana, California
Adecco is partnering with a commercial equipment manufacturer in search of a Technical Service Representative to represent their brand and products in Orange County, CA. This is a full time, permanent employment opportunity. If you meet the qualifications below, apply now.
Responsibilities for the Technical Service Representative position include:
Responsible for customer tests, installation, and showcasing of the company's products and to assist in the creation of samples for customers.
Frequent traveling for the installation of equipment and inspection of machines, products, processes.
Responsible for customer tests, preparation for product testing, including purchasing ingredients, machine set up, quality control, and reporting in order to provide better quality of products by using company equipment.
Correspond to customer's questions/claims about anything technical by phone or email.
Arrange packing and shipping of samples, machines and parts.
Ensure all lab machines, equipment, supplies, ingredients, and area are kept clean and organized.
Submit trip reports (hand over certification with customer's signature and expense report)
Attend exhibitions, local seminars, etc. when necessary to showcase company products.
Send daily short reports to manager by email even if the manager is out the office and if on a business trip. Please cc all Technical Dept employees on all reports.
Correspond to customer's questions/claims about anything technical by phone or email.
Submit trip reports (hand over certification with customer's signature and expense report)
Order ingredients, supplies, etc.
Help with other office work.
Performs special projects and other miscellaneous duties as assigned.
Maintains high ethical standards in the work place.
Maintains good communication with management, other staff, and outside contacts.
Complies with all company policies and procedures.
Responsible for maintaining a clean and safe working area.
Qualifications
Associates degree (AA) of Bachelor's degree (B.A) from a two or four years college or university; or equivalent combination of education and experience is preferred.
Experience in customer service is preferred.
Salary and Benefits
Total compensation up to $47,000 in the first year
The company provides Medical, Vision, Dental, Life Insurance, and Paid Time Off
Expense Reimbursement
Pay Details: $43,000.00 to $47,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.