Job Information
American Express Vice President, Knowledge & Training, Enterprise Control Management Utility (AENB) in Sandy, Utah
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
About AENB:
American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Sandy, Utah, our organization is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues.
AENB provides American Express customers with access to consistent payments, financing, and savings products in three ways, including:
Issuing and servicing charge and credit cards for our consumer and small business segments;
Offering commercial loans to small and midsized merchants, as well as installment loans to consumers; and
Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.
AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing dedication to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.
As the Vice President of Knowledge & Training for the Enterprise Control Utility team you will play a pivotal role in shaping the strategic direction and execution of the firm's operational risk training initiatives. Reporting into the Enterprise Control Utilities Lead, you will lead and manage a team responsible for crafting, implementing, and evaluating comprehensive learning programs to improve the organization's risk management capabilities.
Key Responsibilities
Develop and coordinate comprehensive 1LoD training programs and initiatives aligned with Operational Risk Management.
Establish processes to supervise and integrate regulatory changes into the 1LoD training materials, and communicate updates to relevant stakeholders across BUs and LoDs
Drive continuous improvement in 1LoD training compliance and efficiency, leveraging innovative tools and techniques.
Lead planning and implementation of enterprise-wide communications related to operational risk for the 1LoD.
Develop and implement 1LoD communication plans to ensure consistent messaging and understanding across the organization, aligning with the VP’s overall strategy for enterprise-wide communication.
Provide input and share best practices to guide the 1LoD on communications related to operational risk.
Be a key leader for sharing insights, better practices, themes, and techniques across the enterprise.
Desired Qualifications
Strong experience in developing and delivering training programs within a financial services context.
Extensive experience with communication planning and execution.
Deep understanding of relevant regulations and the regulatory environment.
Proven experience in driving continuous improvement in training compliance and effectiveness.
Proven experience in people leadership and leading a globally dispersed team
Excellent communicator and collaborator across a matrix organization.
Proven ability to quickly identify the mission-critical areas in training and communications and prioritize work accordingly.
Demonstrated track record in driving transformation and change across a global organization.
Excellent organizational and problem-solving skills with attention to detail.
Strong consultation, communication, facilitation, and presentation skills.
Qualifications
Salary Range: $185,000.00 to $260,000.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Job: Executive
Primary Location: US-New York-New York
Other Locations: US-Utah-Sandy
Schedule Full-time
Tags ORMCM
Req ID: 24018853